Customer Service Intern

Our purpose is to make life better for people by delivering water for life. Our mission is to provide customer with high-quality water and services at a reasonable cost while promoting the preservation of watershed lands and aquifers. Our vision is to be an innovative water utility that sustains life, strengthens our communities and protects natural resources for future generations. Our STARS values are Service, Teamwork, Accountability, Respect and Safety.

About the RWA:

At the South-Central Connecticut Regional Water Authority (RWA), we provide more than just water-we deliver life-sustaining resources to nearly 430,000 consumers every day. As a nonprofit public corporation driven by our commitment to excellence and community, we take pride in being responsible stewards of over 28,000 acres of watershed land, ensuring the sustainability of our environment for future generations. Guided by the principles of Conscious Capitalism, we believe in the power of business to make a positive impact on the region we serve.

When you join RWA, you have more than a job, you have a purpose and will become part of a team that values integrity, environmental stewardship, and community service. You'll work with purpose, knowing that every drop of water we deliver makes a difference, and that our customers trust us to uphold the highest standards of reliability, sustainability, and care.

Responsibilities:

Reviewing existing SOPs to identify outdated, duplicative, or unclear processes

Partnering with subject matter experts to document current-state workflows

Updating SOPs to reflect current systems, policies, and best practices

Organizing SOPs into a consistent, user-friendly format for staff reference

Assisting with version control and documentation standards for future updates

As part of the internship, the intern will complete a capstone project highlighting their work in SOP improvements and operational enhancements. The project will conclude with a presentation to leadership outlining key findings, updates made, and recommendations moving forward.

Qualifications:

Currently pursuing a degree in Business Administration, Communications, Public Administration, Marketing, or related field.

Strong writing, organizational, and analytical skills

Detail-oriented with the ability to manage multiple tasks and meet deadlines.

Interest in customer operations, workforce management, and cross-functional collaboration

Proficiency in Microsoft Excel and Microsoft Office Suite.

South Central Connecticut Regional Water Authority (SCCRWA) will not discriminate or permit discrimination against any person or group of persons on the basis of race, color, religious creed, age, marital status, national origin, ancestry, sex, gender identity or expression, sexual orientation, intellectual disability, mental disability or physical disability including, but not limited to, blindness, (unless such disability, even with reasonable accommodation, prevents the applicant from being able to perform the work involved), or in any manner prohibited by the laws of the United States or of the State of Connecticut. Further SCCRWA will not retaliate against or condone retaliation against any person or group of persons who oppose actions, treatment or conduct that they believe to be discriminatory.