Workers' Compensation Complex Claims Adjuster

Workers' Compensation Claim Consultant

Location: Dublin, OH – Hybrid (2–3 days in office per week after initial training)Schedule: Monday–Friday, Core Hours 8:00 AM – 4:30 PM ESTSalary Range: $60,000–$65,000 annually

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

We are seeking an experienced Workers’ Compensation Claim Consultant with 5+ years of hands-on workers’ compensation claim experience to manage a dedicated client account. In this role, you will lead full-scope claim investigations, guide strategy, drive timely and accurate claim resolution, and partner closely with both internal teams and client stakeholders. This position requires strong technical knowledge, independent judgment, and the ability to excel in a fast-paced, high-volume environment.

Disclosure: This is a true workers’ compensation claims adjuster position, cradle-to-grave, within a fast paced TPA environment. This role is hybrid, reporting to the Dublin, OH branch, with 2–3 days in office per week following the initial training period.

Responsibilities

When we hire Workers’ Compensation Adjusters at CCMSI, we look for detail driven problem solvers who balance empathy with sound judgment, navigate complex regulations with confidence, and deliver fair, timely outcomes that support injured workers and strengthen client trust.

Investigate, evaluate and adjust claims in accordance with established claim handling standards and laws.

Establish reserves and/or provide reserve recommendations within established reserve authority levels.

Review, approve or provide oversight of medical, legal, damage estimates and miscellaneous invoices to determine if reasonable and related to designated claims. Negotiate any disputed bills or invoices for resolution.

Authorize and make payments of claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.

Negotiate settlements in accordance within Corporate Claim Standards, client specific handling instructions and state laws, when appropriate.

Assist in the selection, referral and supervision of designated claim files sent to outside vendors. (i.e. legal, surveillance, case management, etc.)

Assess and monitor subrogation claims for resolution.

Review and maintain personal diary on claim system.

Client satisfaction.

Prepare reports detailing claim status, payments and reserves, as requested.

Compute disability rates in accordance with state laws.

Effective and timely coordination of communication with clients, claimants and appropriate parties throughout the claim adjustment process.

Prepare newsletter articles, as requested.

Provide notices of qualifying claims to excess/reinsurance carriers.

Handle more complex and involved claims than lower level claim positions with minimum supervision.

Conduct claim reviews and/or training sessions for designated clients, as requested.

Attend and participate at hearings, mediations, and informal legal conferences, as appropriate.

Compliance with Corporate Claim Handling Standards and special client handling instructions as established.

Qualifications

Required Qualifications

5+ years of workers’ compensation claims handling experience

Ability to independently manage a full caseload of WC claims from initial report through resolution

Strong knowledge of compensability investigation, medical management, reserving, and litigation oversight

Experience interpreting state WC laws, benefit structures, and regulatory timelines

Ability to communicate effectively with injured workers, employers, attorneys, medical providers, and client representatives

Strong documentation, organization, and time management skills

Ability to consistently meet deadlines and quality standards in a fast paced environment

Proficiency with claim management software and Microsoft Office

Ability to exercise sound, defensible judgment and maintain professionalism under pressure

Nice to Have

Experience working within a TPA environment is helpful

Bachelor’s degree is preferred but not required.

Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

Why You’ll Love Working Here

4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year

Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance

Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)

Career growth: Internal training and advancement opportunities

Culture: A supportive, team-based work environment

How We Measure Success

At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:

Quality claim handling – thorough investigations, strong documentation, well-supported decisions

Compliance & audit performance – adherence to jurisdictional and client standards

Timeliness & accuracy – purposeful file movement and dependable execution

Client partnership – proactive communication and strong follow-through

Professional judgment – owning outcomes and solving problems with integrity

Cultural alignment – believing every claim represents a real person and acting accordingly

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

Lead with transparency We build trust by being open and listening intently in every interaction.

Perform with integrity We choose the right path, even when it is hard.

Chase excellence We set the bar high and measure our success. What gets measured gets done.

Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.

Win together Our greatest victories come when our clients succeed.

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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Regular Full-Time