Evening Program (YB Flex) - Program Operations Manager

Job Title: Program Operations Manager

Full-Time, 12 Month, Level 4

Reports To: Evening School Principal

Supervisory Responsibilities: Provide coaching and management to assigned staff

Hours of Operation:

March 2026 - September 2026 (Pre-Launch): YouthBuild school hours schedule 8:00 a.m. - 4:00 p.m. with occasional evenings/weekends for launch planning, recruitment, and onboarding.

Beginning September 2026: Expected schedule of 1:00 p.m. - 9:00 p.m., aligned to evening program hours, with the understanding that school leadership may require availability beyond the schedule noted above.

Who We Are

YouthBuild Philadelphia Charter School is a tuition free public charter high school serving young people ages 17-20 who have been pushed out of traditional schools. Our program supports students in earning a high school diploma while gaining career exposure, industry certifications, and postsecondary pathways. YouthBuild operates within a restorative, community centered culture grounded in respect, excellence, and perseverance. The Evening School (YB Flex) is a new program designed for students who are working during the day and need a flexible pathway to earn their diploma and build a career path.

The Opportunity

The Program Operations Manager is a key member of the launch team and works closely with the Evening School Principal in launching and sustaining a high-impact evening program at YouthBuild. Serving as a cross-functional partner to academic, workforce, advising, and leadership teams, this role manages compliance, logistics, technology, and operational systems while cultivating an engaging and supportive student experience. Because the Evening School operates with a smaller team and extended hours, this role combines responsibilities typically distributed across multiple positions in a traditional school setting, including operations coordination, enrollment management, compliance support, and program logistics. This position is ideal for a highly organized systems builder who thrives in a start-up environment and is excited to help launch and grow a new program serving opportunity youth.

Who You Are:

Deeply aligned to YouthBuild's mission and believe in second chances and re engagement

Thrive in fast paced, evolving environments and enjoy building systems from the ground up

Highly organized, detail oriented, and solutions driven

Collaborative and relationship centered

Comfortable managing multiple priorities and cross functional projects

Bring a strong sense of ownership and initiative

Highly preferred...

Five or more years of experience in school operations, program management, enrollment, compliance, or a related field

Comfortable providing first-level IT and technology support, including troubleshooting classroom technology, supporting A/V needs for school-wide events, resetting passwords, and assisting staff and students with technology needs

Experience working in education or youth serving organizations preferred

Demonstrated experience managing complex operational systems or projects

Strong communication and project management skills and a Bachelor's degree

What You Will Do:

Recruitment, Enrollment and Data

Lead coordination of the Evening School recruitment and enrollment pipeline

Manage applicant lifecycle from inquiry through enrollment and onboarding

Track and report enrollment, persistence, and onboarding data to leadership

Coordinate recruitment events, information sessions, and partner outreach

Serve as liaison between admissions, outreach, and program teams

Develop and refine systems to improve enrollment and onboarding efficiency

Operations, Logistics and Facilities

Maintain student records and ensure audit ready documentation systems

Support compliance with charter, state, and grant reporting requirements

Coordinate attendance tracking and reporting processes

Support documentation of student participation, enrollment, and program hours

Partner with leadership on reporting and compliance monitoring

Lead daily operational systems and logistics for the Evening School program

Coordinate vendors, procurement, transportation, food services, and facilities needs

Maintain operational trackers, calendars, and workflows

Support operational budget tracking and purchasing processes

Ensure operational readiness for daily programming

Provide first-level IT support to evening staff and students

Maintain inventory of technology equipment (laptops, Chromebooks, cell phones, etc.) used by evening staff and students

Accept and provide IT turnover from/to daytime IT staff to support continuity of technology operations surrounding longer-term IT issues

Support miscellaneous IT work that must be done during evening hours

Student Support and Student Experience

Coordinate planning and execution of orientations, graduations, recruitment events, and community events

Coordinate logistics across academic, workforce, and advising teams

Support cross team planning and program implementation

Partner with the Evening School Principal to develop and refine program systems and procedures

Identify operational gaps and implement process improvements

Lead operational planning and execution to ensure a successful launch and sustained growth of the Evening School program

Serve as a key cross functional partner supporting staff and students

Provide mentorship to a small cohort of students, supporting persistence and graduation readiness

Provide coaching, performance feedback, and operational guidance to designated evening staff members as assigned by the Evening School Principal

Perform other duties as assigned by the Evening School Principal

What We Offer You:

Generous time off, PTO and School Holidays

Medical, dental, and vision insurance

Flexible spending accounts

401(k) savings plan with an employer match

Employer paid life insurance, short-term disability and long-term disability

Educational assistance and professional development opportunities to enhance skills and career growth

Supportive and collaborative work environment

Strong community support and involvement

Salary Range:

New YouthBuild staff can expect a starting salary of between $65,000 -$75,000 based on years of experience, education, and certifications, if applicable.

During the application process, applicants will have the opportunity to discuss our employee total rewards package and additional benefits. This job description in no way states or implies that these are the only duties to be performed by this employee.

All qualified candidates will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, gender identity or expression, age, disability, marital status, medical condition, veteran status, or any other basis as protected by federal, state, or local law.

Salary Description

$65,000-$75,000 annually