Store Manager - Duluth

Jiffy Lube Store Manager

Position Overview:

The Store Manager at PIedmont Lube Centers, LLC dba Jiffy Lube plays a critical leadership role by driving performance, delivering exceptional customer service, and creating a positive and productive team environment. This individual is responsible for overseeing daily store operations, developing team members, managing financial and operational goals, and ensuring compliance with company policies and procedures. The ideal candidate will lead by example, demonstrate integrity, and inspire others to achieve excellence in a fast-paced retail automotive environment.

Key Responsibilities:

Leadership & Team Development

Train, supervise, and motivate team members to deliver outstanding customer service and quality work.

Foster a collaborative, team-first culture focused on safety, integrity, and accountability.

Conduct regular coaching sessions, performance evaluations, and disciplinary actions as needed.

Serve as a mentor and role model for all employees, promoting professional growth and development.

Customer Service

Ensure every customer interaction reflects the Jiffy Lube brand promise of fast, friendly, and professional service.

Resolve customer concerns quickly and professionally to ensure satisfaction and loyalty.

Operations Management

Maintain high standards in store cleanliness, equipment maintenance, and overall presentation.

Ensure all safety protocols, company policies, and standard operating procedures are followed consistently.

Monitor and enforce compliance with local, state, and federal regulations.

Coordinate daily workflow to ensure smooth and efficient operations.

Financial Management

Manage inventory, labor, and controllable costs to achieve profitability goals.

Track key performance indicators (KPIs) and implement strategies to meet or exceed targets.

Perform cash handling, deposit reconciliation, and end-of-day reporting with accuracy.

Qualifications:

2+ years of management experience in retail, service, or automotive environment (preferred).

Comfortable working in shop environments and outdoor conditions

Weekend availability required

Strong leadership, organizational, and communication skills.

Proven ability to manage a team and resolve operational challenges effectively.

Basic understanding of financial reports and ability to interpret business metrics.

Must be able to lift up to 50 pounds and work on your feet for extended periods.

High school diploma or GED required; some college or technical training preferred.

Valid driver's license and reliable transportation.

Benefits:

Competitive base salary

Medical, dental, and vision insurance options

Paid time off and holidays

Employee discounts and development opportunities

Career growth with a nationally recognized brand

Notice of E-Verify Participation:

This employer participates in E-Verify. E-Verify is a web-based system that allows employers to confirm the eligibility of their employees to work in the United States. The system compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records. This notice applies to all applicants and employees, including those hired to work remotely.