End User Support Specialist II

Provide a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity.

Responsible for the installation, configuration, and ongoing functionality of desktop computers, peripheral equipment, and software.

Troubleshoot and respond to situations where standard procedures have failed in isolating or fixing equipment or software problems.

Perform restorative and maintenance actions either remotely or at the end-user location to resolve end-user problems.

Typically resolve issues referred by help desk support.

Follow standard procedures and guidelines.

Understand how assigned duties relate to others within the team and how the team integrates with related teams.

Impact own team through the quality of the support provided.

Recognize and solve typical problems; select solutions from established options.

Communicate moderately complex information in routine situations, typically within own team.

Work under general supervision with limited ability to modify approach.

Manage own workload.

Perform all other duties as assigned by management.