Network Technician III

POSITION TYPE: EXEMPT

ROLE & RESPONSIBILITIES:

In addition to serving as a consultant of overall analysis and planning for information systems, the Network Technician III also serves as the information security point of contact for assigned locations. Additionally, this position participates in agency information security tactical and strategic planning processes.

This position offers the flexibility to work remotely up to two days per week following the successful completion of a six-month training period.

PRIMARY RESPONSIBILITIES INCLUDE:

Assist in formulating and implementing information technology policies, procedures, standards and best practices

Coordinate responses to customers as it relates to information technology and systems

Provide support and service to information system users on a computer or telecommunication network running in stand-alone, client/server, web-based, and/or networked environment using established methods and procedures and provide installation and monitoring support

Install and evaluate customer routing and switching equipment

Implement updates and changes, and assist with other engineering software updates, installation, testing, and troubleshooting for customers and IT offices

Use a computer and related to develop documentation for installation and usage guides for various engineering applications

Resolve problems on computers running IT networking applications, servers hosting software and licenses, and web-based applications

Evaluate networking hardware for performance

Perform hardware installation and testing

Perform set-up and installation for hardware and/or software

Assist in development and implementation of technology innovations that involve software and hardware testing, evaluation, and installation

Travel to districts to evaluate, test, install, and update network related hardware and software

Perform other work-related duties as assigned

QUALIFICATIONS & EDUCATION REQUIREMENTS:

CCNA or JNCIS certification preferred

Completion of undergraduate core program coursework in information technology, electrical engineering or telecommunications

8 years’ experience in information systems analysis, design and operations

18 months’ experience in project/program management and budgeting

Or 4 years’ experience as Network Technician 2 in lieu of the above qualifications

Knowledge of information systems which includes LAN/WAN architecture and principles, networking operation systems and protocols and network monitoring and capacity planning techniques

Information systems analysis and design

High-level information systems language, information systems, and software development

Information systems acquisition procedures and fiscal controls (developed after employment)

Budgeting

Project/program management

Skill in using personal computer

Ability to deal with many variables and determine specific action

Read and interpret extensive variety of technical information systems material

Communicate verbally or in writing on technical and non-technical matters

Operate keyboard