Service Superintendent

We’re hiring a Service Superintendent to plan, manage, and execute a variety of projects and work within occupied high-end residences. Dowbuilt service superintendents have the eye of a craftsman, the foresight and communication of a project manager, and problem-solving skills to deliver outstanding results while demonstrating our value and commitment to our clients. Service superintendents must be able to collaborate and work with a wide variety of people inside and outside of the business to develop projects and provide the best solution for our clients.

WHAT YOU’LL DO

As a service superintendent, you’ll be responsible for:

Developing and maintaining long term relationships with assigned service clients; serving as the primary contact and Dowbuilt representative for all client requests

Preparing for and planning site meetings with clients as necessary

Collaborating with clients, designers, architects, subcontractors, household staff, and Dowbuilt employees to develop scope of work for service projects

Serving as a subject-matter expert and primary point of contact for all client inquiries and requests

Creating and managing weekly schedule; maintaining a current calendar and identifying personal schedule gaps in advance

Proactively maintaining service lists for each client to ensure sufficient work for yourself and, at times, a Service Foreman

Assisting clients and subs in developing scopes of work

Communicating all scope and schedule details and changes to client and Service Manager regularly; confirming that all work is complete and satisfactory within established scope

Ensuring that all promised deadlines are met, that changing scopes and deadlines are identified early and that new costs and deadlines are communicated to the team and client

Assisting Service Manager with estimates by providing expected labor, subcontractor, and material requirements associated with scopes of work; managing labor and resources to estimate

Submitting material purchases with appropriate job numbers and assist with invoice approvals as required

Maintaining a safe, secure, clean and organized work site; ensure all tools and equipment are removed each day; maintaining security and privacy of client properties and information at all times

Performing, managing, and being responsible for all work being done to the highest standard of workmanship

Assisting Service Manager to establish, coordinate, and facilitate Maintenance Programs for new and existing clients; performing routine preventative maintenance and ensuring that our clients’ homes run smoothly; proactively identifying areas in need of repair; inspecting and diagnosing problems as needed

Supervising subcontractors to ensure safe operations, work quality, schedule, and cost; maximizing subcontractor and crew productivity; managing subcontractor performance and behavior on site

Ensuring job-site safety procedures are in place and strictly administered; conducting safety meetings with subcontractors and service foremen

Preparing daily Field Reports with hours, providing a recap of the service work that was performed

Identifying and communicating potential leads and opportunities to Service Director

Establishing and cultivating professional and personal contacts in the building industry

Cleaning and maintaining company service vehicleWHAT YOU NEED TO SUCCEED

To be successful as a Dowbuilt service superintendent, you’ll need:

At least 7 years of residential construction experience – high-end preferred

OSHA 10 and CPR / First Aid certifications; a focus on safety and security

Working knowledge of:

All phases of carpentry

Building codes, inspections and permit requirements

Operation and basic troubleshooting of home mechanical, electrical and plumbing systems

Fine finish care and maintenance practices

Microsoft Office Suite (Word, Excel, Outlook, etc.), web-based applications (i.e., Smartsheet, Insightly, ShareFile, Slack, etc.) and/or Bluebeam / Adobe Acrobat

Professional and succinct communication skills

The ability to listen actively, follow instructions, take notes, ask for help, and suggest solutions

The drive to learn, develop skills, and share knowledge with others

The ability to collaborate and problem solve with others

Composure when stressed or facing difficult objectives

Confidentiality of client and company proprietary information

Professional demeanor and appearance

U.S. work authorizationWHAT WE OFFER

We are a fun, easygoing bunch of professionals who take a lot of pride in the work we do. We acknowledge the contributions and talents of our team members by providing benefits that support you at work and in life:

Competitive pay commensurate with skills and experience

100% paid Medical, Dental, Vision, short-term disability and $50k in basic life insurance for full-time employees – 1st of the month following DOH

35% Medical and 30% Dental + Vision coverage for eligible dependents

401(k) retirement savings plan with 3% employer safe harbor contribution

8 paid holidays each year, no waiting period

Paid Time-Off (PTO) – 2.31 hours per week to start (120 hours annually) with an increase to this accrual each January with years of service up to max 192 hours/24 days annually

Mentorship and career development opportunities

Annual discretionary bonusThe base pay range for this position is $90,000 - $115,000 per year. Actual compensation within this range will be determined based on factors including, but not limited to, relevant experience, skills, education, certifications, geographic location, and internal equity.

New hires typically start below the midpoint of the range, with the opportunity for growth and advancement over time.

WHO WE ARE

Dowbuilt is a construction company founded in 1980, and today our talented teams can be found from coast to coast. We excel at cutting-edge, innovative, never-been-done-before residential projects and home service—all of which require precision and impeccable attention to detail. We work with top architects, and our builds are regularly featured in publications such as Architectural Digest and Architectural Record.

The Dowbuilt culture is one of care—care for our employees, clients, and the talented craftspeople we partner with—resulting in care for the incredible designs we bring to life.

HOW YOU’LL MAKE AN IMPACT

We’re committed to investing in our team members’ ongoing professional development, and as a leader with Dowbuilt, you play a big part in ensuring that your team has equal opportunity to play to their strengths, fill gaps in knowledge and grow professionally.

Effective career development requires two-way, open communication between employee and manager. This means expectation setting happens on both sides, along with support, mentorship, and goal setting at regular intervals. Find out how you can take your own career to the next level and inspire the next generation of talent with Dowbuilt.

Dowbuilt is an equal opportunity employer that values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.