Sales Associate

Job Description

Job Summary

The successful retail sales associates will guide customers through the shopping process, from initial greeting to final purchase, and provide a winning after-sales follow-up and support.

In addition to providing insights and support, the retail sales associates will help strengthen our customer relationships and convert shoppers into customers.

The ideal candidates for these roles will possess a natural ability to engage with customers and effectively resolve their concerns.

The successful retail sales associates should be passionate about people and eager to develop new skills in customer sales and service.

Expectation from this role

Deliver exceptional service to shoppers and customers that results in repeat visits and long-term brand loyalty

Collaborate with coworkers to achieve store sales goals through suggestive-selling, up-selling, and cross-selling

Inform shoppers and customers about product features and benefits to help them in making buying decisions

Maintain a tidy shopping environment and welcoming atmosphere

Represent the company with professionalism and enthusiasm

Treat all customers with respect and courtesy.

Responsibilities

Greet customers as they enter the store

Answer customer questions about specific products/services and assist with requests

Provide accurate information (e.g., product features, pricing, and after-sales services)

Conduct price and feature comparisons to facilitate purchasing

Cross-sell and up-sell products

Inform customers about new arrivals and special offers

Stay up to date with new products/services

Restock and organize merchandise on the sales floor

Resolve customer complaints and issues in a timely and professional manner

Keep the products and the shopping environment tidy, and maintain a welcoming atmosphere

Render periodic reports – daily, weekly, monthly, half-yearly, yearly, and as may be needed from time to time.

Provide customer feedback and environmental scanning reports to the Store Manager.

Requirements

The successful candidate must have or be:

HND or B.Sc. in Social Sciences or related fields is a plus

2 years or more experience in retail sales and customer service, or a similar role

Excellent verbal communication skills and friendly

Competent simple math skills

Friendly and professional demeanour

Ability to work effectively in a fast-paced environment

Experienced with working in a team-oriented environment

Have a good understanding of the retail sales process

Live in very close proximity to the job locations (Lekki, Victoria Island, Ikoyi, Central Lagos).