Customer Service Assistant 3 - Eligibility & Special Projects (

Schedule: Full-time

What You Will Do at ODM:

Office: Operations

Bureau: Business Operational Support

Classification: Customer Service Assistant 3 (Multiple Positions)

Job Overview:

The Ohio Department of Medicaid (ODM) is seeking lead workers in our Eligibility and Special Projects Unit. As the Lead Worker, your responsibilities will include:

Review the work of lower-level customer service staff regarding eligibility determinations.

Respond to difficult inquiries or those referred by lower-level customer service staff.

Make recommendations to the supervisor for procedural changes and improvements.

Provide continuous direction/assistance and training, constructive feedback, and coaching daily, to lower-level customer service staff.

The preferred candidate will have a passion for problem-solving, coaching, and developing staff members as well as being knowledgeable about determining Medicaid Eligibility.

12 mos. trg. or 12 mos. exp. in office practices & procedures of which 3 mos. involved operation of various office equipment; 12 mos. trg. or 12 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 12 mos. trg. or 12 mos. exp. in state &/or federal laws, rules, policies & procedures applicable to assigned inquiries, requests, complaints &/or transactions to be processed; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry, or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.

-Or 9 mos. exp. as Customer Service Assistant 1, 64431.

-Or 6 mos. as Customer Service Assistant 2, 64432.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Customer Service