Program Operations Manager

Program Operations Manager

Lead with Purpose — and Make Every Home a Place of Growth and Care

At Grafton Integrated Health Network, we’re guided by a shared purpose: helping individuals with complex needs live meaningful, fulfilling lives. As a Program Operations Manager, your meaningful impact comes through leading and supporting a team of Direct Support Professionals who provide compassionate, person-centered care in our adult group homes. You’ll foster a culture of teamwork and collaboration, ensuring that staff have the guidance, training, and encouragement they need to help residents achieve greater independence and well-being. And because we care for you so you can care for others, we provide the tools, resources, and professional development opportunities that empower you to grow as a leader while making a lasting difference.

Join us - and experience the deep fulfillment of knowing your work truly makes a difference!

Be part of a team that leads with heart and grit, the Grafton way—where compassion and clinical excellence come together to change lives.

Under general supervision, manages direct support professionals (DSPs) to enable them to provide well-rounded, quality services to individuals utilizing evidence-based best practices. Ensures that DSPs provide for the health, safety, welfare and progress of individuals. Guide DSPs in using effective interactions designed to improve well-being, promote progress toward goals, increase independence, and improve overall quality of life. Observe, document and provide meaningful feedback to DSPs to maintain or improve performance to achieve desired results established by the multi-disciplinary and management teams. Collaborate with the Program Clinical Manager and Program Case Manager to provide the necessary development of DSPs and to support the goals of the program and organization. Ensure that staffing is adequate; manage PTO, and staffing schedule for assigned program. Manage budget for the assigned program.

ESSENTIAL JOB FUNCTIONS

Establishes and maintains positive employee relations

Interviews and collaborates with Human Resources to hire new employees

Provides and ensures initial employee training

Oversees the new employee training within the program provided by the Lead DSP

Monitors employee performance and utilizes recognition and feedback models to improve / maintain performance

Provides corrective feedback for employee performance problems that do not improve through coaching

Provides and ensures on-going employee training and development

Conducts employee performance reviews, employee performance assessments

Oversees completion and audits of weekly/monthly paperwork in the home

Oversees employees’ in completing weekly/monthly shopping for items needed in the home and food.

Oversees development and implementation of activity schedules

Provides for employee safety through risk management

Manages employee transfers and resignations

Manages staffing for assigned program

Monitors that clients receive medication and medical treatment, as prescribed

Manages the safety and rights of clients

Monitors that clients’ health and hygiene needs are met

Manages the residence / school site and company vehicle use

Facilitates maintenance for the assigned program

Facilitates program planning

Ensures employees understand their responsibilities to implement clients’ individual plans

Monitors employees’ implementation of individual plans

Oversees employees’ support to substitute staff

Sets expectations and monitors how employees facilitate client participation in the community

Manages on-call / on-duty responsibilities

Participates in a weekly on-call rotation

Demonstrates knowledge of Grafton/program (mission, vision structure)

Supports the organization’s Continuous Quality Improvement and Trauma Informed Care approach.

Demonstrates knowledge of the programs current goals and future goals

Demonstrates willingness and ability to propel the program towards these goals

Communicates effectively by selecting appropriate communication modalities

Promotes teamwork and empowers employees’ to self promote and excel

Manages and implements change in a positive and effective way

Demonstrates knowledge of overall program budget

Utilizes approved procedures for purchases and cash requests

Assists the Operating Team in containing costs

Manages fiscal budget for the program

Other duties as assigned

MINIMUM QUALIFICATIONS

A Bachelor’s degree in Social work or Psychology and 2 years of professional experience working with older adults or persons with disability, one year of which must have been in residential facility for adults and 1 year prior supervisory experience (preferably in a residential setting)

Prior supervisory or demonstrated leadership experience preferred.

Requires a valid driver’s license

COMPENSATION

Starting at $35 up to $44.60/hour Commensurate with experience

EMPLOYEE BENEFITS:

Caring for You, So You can Care for Others

Medical, dental and vision

Flexible Spending & Health Savings Accounts

Generous Paid Time Off plan & attendance incentives

Employer Paid Life Insurance

Employee Assistance Program (EAP)

Short-term disability (STD)

Long-term disability (LTD)

Stronger Together: Supporting Your Growth & Success

Paid Career Development - we pay you while becoming certified in CPR, Ukeru, Mandt and other career training!

401(k), including an employer match up to $2,500 annually

Education Assistance up to $5,250 annually

As Grafton is a 501(c)(3) non-profit, you may be eligible for federal student loan forgiveness

If you have issues applying or have any questions about this position, please reach out to us at

Grafton is an equal employment opportunity employer and tobacco-free workplace.

#LP