Deduction Analyst

Job Description

JOB SUMMARY

The Deduction Analyst is responsible for investigating, validating, and resolving customer deductions and chargebacks This role ensures accurate processing of valid claims, recovers invalid deductions, and identifies root-cause issues to reduce future short-payments. The analyst works closely with Sales, Trade Marketing, Customer Service, Finance, and AR to maintain clean deduction aging, support trade promotion accuracy, and improve recovery rates while ensuring compliance with internal controls.

DUTIES and RESPONSIBILITIES

Triage and resolve customer deductions (pricing, shortages/damages, returns, allowances, trade promotions, compliance/chargebacks).

Validate claims using POs, PODs/BOLs, invoices, contracts, TPM deals, and retailer portal evidence.

Decide disposition (valid/invalid/partial), code reason accurately.

Prepare dispute packages with supporting documentation; submit via retailer portals (e.g., Walmart, Target, Kroger, Amazon/Vendor Central) or directly to TPAs.

Track, escalate, and follow through to recovery on invalid claims; negotiate where appropriate.

Match deductions to authorized trade events, accruals, and off-invoice deals; collaborate with Sales/TPM to correct set-ups.

Communication with sales and customers to investigate discrepancies from the promotional plans within the system and invoice.

Index all payments with backup documentation into Doc-Link (paperless tool).

Send a weekly report to Sales Managers to notify balance and status.

Enter in AFS system, all necessary data to process deductions.

Other duties as assigned

QUALIFICATIONS

2 years of experience as Deduction Analyst

With experience in Accounts Receivable (AR), Accounts Payable (AP) and Revenue Recognition

With experience chargebacks and disputes

Experience in using ERP, NetSuite is preferred but not required

WORK ARRANGEMENTS

100% Remote

Night Shift (11 pm - 8 am Philippine Time)