Call Center Agent

We are seeking a professional and customer-focused Call Center Agent to handle inbound and/or outbound calls. The ideal candidate will provide excellent customer service, resolve inquiries efficiently, and represent the company in a positive and professional manner.

Key Responsibilities

Answer incoming calls and respond to customer inquiries promptly

Make outbound calls to follow up with customers or generate leads

Provide accurate information about products, services, and policies

Resolve customer complaints and escalate issues when necessary

Document all call details in the system accurately

Meet daily/weekly performance and quality targets

Maintain a positive, empathetic, and professional attitude

Qualifications

High school diploma or equivalent (Associate or Bachelor’s degree is a plus)

Proven customer service or call center experience preferred

Strong verbal communication skills

Ability to handle high call volumes

Basic computer skills and familiarity with CRM systems

Strong problem-solving abilities