Float Teller-CSR

Arthur State Bank is seeking a friendly, detail-oriented Teller-Customer Service Representative to support our customers and communities through exceptional service and accurate transaction processing. This role combines teller and customer service responsibilities and is ideal for someone who enjoys helping customers, building relationships, and working in a community banking environment.

Key Responsibilities

Provide prompt, professional, and welcoming service to customers in person and through branch channels

Process teller transactions accurately, including deposits, withdrawals, check cashing, and loan payments

Balance teller drawer daily using the Silverlake Teller system

Open and service deposit accounts, prepare documentation, and assist with account maintenance

Educate customers on Bank products and services and make appropriate referrals based on customer needs

Support electronic banking services, debit cards, and safe deposit box activities

Assist with branch balancing and end-of-day activities as needed

Comply with all bank policies and regulatory requirements, including BSA/AML, OFAC, and Regulation CC

Requirements

Qualifications

High school diploma or equivalent

Two (2) years of teller or related financial services experience

Strong customer service, communication, and problem-solving skills

Attention to detail and commitment to accuracy

Ability to learn banking systems and technology; Silverlake experience a plus

Completion of required training, including BAI/KnowBe4 and regulatory training

Work Environment

Work performed in a branch setting at teller windows, drive-through, or office areas

Requires standing for extended periods and flexibility in scheduling based on branch needs