Audio/Video (AV) Engineer

At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully.

We are seeking a skilled Corporate Audio/Video (AV) Engineer to support, maintain, and evolve our modern meeting-room technology ecosystem. This role focuses on deploying and supporting Cisco-based AV systems, Microsoft Teams Rooms, and enterprise-grade conferencing environments. The ideal candidate has professional corporate experience, a strong customer-service outlook, and hands-on expertise with conference room installation, large meeting/event operations and solid desktop support.

Responsibilities:

AV Systems Engineering & Support

Install, configure, and maintain corporate conference rooms, including Cisco Room Systems and Microsoft Teams Rooms

Troubleshoot AV hardware, control systems (e.g., Crestron), microphones, speakers, displays, cameras, and room PC configurations.

Manage system updates, firmware, diagnostics, and health monitoring to ensure high room uptime and reliability.

Microsoft Teams & Cisco Interoperability

Support and optimize Microsoft Teams audio/video experiences, including Teams Rooms, Surface Hubs, and interoperability via Cloud Video Interop (CVI) where Cisco hardware integrations are required, as referenced in internal engineering evaluations

Assist with configuration and support of Cisco Webex/Teams integrations, One Button to Push workflows, room registration, and platform migration initiatives.

Event & Large-Meeting Support

Provide live event support for large internal/external meetings, hybrid meetings, executive communications, and corporate broadcasts.

Set up event AV, monitor performance, resolve live issues, and ensure high-quality audio/video delivery.

Work with 3rd party live event vendors by assisting integration with our in-house production capabilities

Desktop & End-User Support

Deliver Tier 2/3 support related to AV peripherals, Teams usage, meeting connectivity, and troubleshooting of user devices that interact with conference room systems.

Assist employees with AV setups, remote join/Teams meeting issues, and peripheral configuration.

Maintain documentation, quick-start guides, and end-user support content

Implementation & Project Work

Participate in AV refresh projects, new room buildouts, upgrades, and technology migrations (Cisco Teams, hybrid AV solutions, etc.).

Work with cross-functional teams (Modern Workplace, Security, Networking, Facilities) when designing and deploying AV solutions, as outlined in internal collaboration matrices (Modern-Workplace).

Contribute feedback to improve room standards, hardware selection, and AV strategy across the enterprise.

3–5+ years of corporate AV engineering experience supporting enterprise environments

Hands-on experience with Cisco AV/room systems, Cisco Control Hub, Webex integrations, and/or CVI-based interoperability

Strong knowledge of Microsoft Teams, Microsoft Teams Rooms, meeting policies, Teams device management, and hybrid meeting support workflows

Proficiency with conference room installation, including wiring, mounting, audio DSP concepts, and control interfaces (Crestron/Extron preferred)

Solid understanding of desktop support, Windows environments, network fundamentals, and AV-over-IP concepts

Ability to troubleshoot complex AV issues quickly in high-visibility environments

Experience providing support for large meetings, executive meetings, or live corporate events

Preferred Qualifications

Familiarity with Surface Hub systems and alternative room solutions referenced in internal AV strategy documents

Experience with Zoom Rooms, Pexip, or similar platforms

Knowledge of networked AV protocols, Dante, Q-SYS, or room analytics tools

ITIL or AVIXA CTS certification

Education

Bachelors degree or equivalent experience

Core Competencies

Lead with Curiosity & Humility

Build High Performing Teams for Today & Tomorrow

Influence & Inspire with Vision & Purpose

Observe, Engage & Connect

Strive to Achieve Operational Excellence

Deliver Business Results

Benefits

Bath & Body Works associates are the heart of our business. That’s why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:

Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.

401k with company match and Associate Stock Purchase with discount

No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)

Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discounts, and home, auto and pet insurance.

Tuition reimbursement and scholarship opportunities for post-secondary education programs

40% merchandise discount and gratis that encourages you to come back to your senses!

Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance.

We are an equal opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.

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