Solutions Implementation Manager Romania

The Solutions Implementation Manager (SIM) serves as the primary operational point of contact for internal teams and external stakeholders, including clients, throughout the implementation of Mercans’ services.

This role oversees the operational execution of global payroll and SaaS implementations. The SIM is responsible for gathering, analyzing, and documenting client business requirements in line with Mercans’ processes. They communicate these requirements to internal teams and ensure, through standard testing protocols, that system configurations meet both client and statutory requirements.

The SIM also delivers operational training to clients and ensures that Hypercare exit criteria are achieved, enabling a smooth transition to Business As Usual (BAU) operations. Additionally, the SIM manages communications related to operational activities during implementation, collaborating closely with the assigned Implementation Project and Program Managers.

Key Responsibilities:

Planning & Kick-off:

Understand client contractual scope.

Support the Project Manager (PM) in developing project plans and deliverables aligned with scope.

Set up client system access, including HR Blizz (HRB) and Google Drive, and create HRB instances.

Readiness Activities:

Ensure all implementation toolkit items are prepared and available to clients.

Requirements Gathering:

Lead operational business requirements gathering, analysis, and documentation using standard artifacts (Business Blueprint, Data Dictionary, Wage Type Catalogue, etc.).

Identify and document process or scope gaps, escalating to the PM and client as needed.

System Configuration:

Ensure complete and timely delivery of business requirements documentation to the Configuration Factory (CF).

Conduct clarification sessions with CF and clients if needed.

Prepare parallel and production environments.

Integrations:

Coordinate integration requirements (Data Dictionary, Wage Type Catalogue, etc.).

Conduct operational testing of integrations when applicable.

Master Data Migration:

Plan and prepare master data migration templates.

Guide clients through data cleansing, loading, and validation steps.

Provide master data extracts for client validation, resolve discrepancies, and load YTD data per statutory and client requirements.

Testing:

Conduct, document, and evidence end-to-end operational testing (UAT, SBT, parallel runs) following Mercans’ methodology.

Execute client-specific testing when agreed.

Documentation:

Fully document implementation processes and provide evidence to QCRM/Internal Audit teams.

Training:

Deliver operational training and provide all relevant SOPs and materials to clients.

Go-Live Readiness:

Execute cutover activities from Acceptance to Production environments.

Test Production environment and load relevant balances.

Hypercare:

Support clients with production payroll runs.

Ensure Hypercare exit criteria are met.

Complete handover to BAU teams and obtain formal signoff.

Qualifications & Requirements:

Undergraduate degree in Accounting, Finance, Business, or IT.

Minimum 9 years of payroll industry experience.

At least 7 years of global payroll implementation experience.

Strong documentation skills for complex payroll concepts in English.

Excellent communication skills to clearly explain complex payroll concepts to clients.