Crisis Intervention Specialist
Description:
Job Type
Part-time
Description
Employment Status: Part-Time
FLSA Status: Non-Exempt
Department: Crisis Program
Reports To: Crisis Program Coordinator/Manager
Approved By: Sonya Thesing, Executive Director
Date: September 2021
Summary
The Crisis Intervention Specialist provides direct supervision, support, and crisis intervention to youth and families accessing the Crisis Program. This position responds to calls and walk-ins, conducts intake and risk assessments, connects clients with resources, and ensures a safe, supportive environment within the program.
Essential Duties and Responsibilities
Responds to crisis calls and walk-in clients, providing de-escalation and crisis intervention.
Conducts intake and risk assessments for youth seeking program admission and determines eligibility.
Provides program and community resource information to callers and visitors.
Facilitates crisis groups and provides ongoing support to youth in the program.
Utilizes Non-Violent Crisis Intervention techniques when needed.
Completes all documentation accurately and within required timeframes.
Performs light housekeeping, cooking, and routine maintenance tasks as needed.
Participates in team meetings and contributes to problem-solving and program improvement.
Performs other duties as assigned. Requirements
Essential Competencies
Communicates effectively and compassionately with youth, families, and staff
Remains calm and solution-focused in crisis situations
Demonstrates initiative and can manage multiple tasks
Adapts approach to meet individual client needs
Collaborates well with team members
Invests majority of time in direct client interaction Qualifications
High School Diploma or GED required
Strong verbal and written communication skills
Ability to problem-solve, de-escalate, and resolve conflicts
Basic computer and data entry proficiency
Ability to build rapport and show empathy toward youth
Self-starter able to work with minimal supervision
Salary Description
$18.00