General Manager

Make a Difference

At MTM Transit, you're not just part of a team-you're at the heart of a movement to remove community barriers nationwide. We're all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

What Will Your Job Look Like?

The General Manager works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services. Will act as the internal liaison between departments and clients to ensure that the location is fully compliant with all contractual requirements.

Location: 1155 Benner Pike Suite 120 State College, PA 16801

What you'll do:

Contract oversight and facilitation of client needs with anticipation of growth

Identify potential risk and develop resolution processes

Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness

Development of or oversight of documentation or work plans as required or needed

Employee training and development

Thorough understanding of the contract, MTM Transit policies and employee handbook guidelines

Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place

Act as a liaison between MTM Transit and client to address any concerns or issues that may arise and do so in a timely manner

Act in a consultative manner, developing and presenting annual plan reviews

Provide education and information to client regarding MTM Transit procedures, services available, and changes within the Para-Transit industry

Maintain a "Safety First" attitude with client and personnel

Good understanding or local climate needs and issues pertaining to the passenger transportation industry

Thorough understanding of ridership policies to ensure smooth transportation services

Capability of addressing any questions / concerns regarding site transit program

Maintain all employee and vehicle files in accordance with FTA and DOT guidelines

Develop and maintain thorough knowledge of MTM Transit departments and compliance programs within each

Monitor performance of direct reports and provide coaching and guidance

Oversight of Federally mandated Drug and Alcohol program

Perform additional duties as assigned or required What you'll need:

Experience, Education & Certifications:

High school diploma or G.E.D

2-3 years of experience managing a ParaTransit location, similar size (small)

3+ years of experience in management

Prior contract and/or project management experience

Experience monitoring the delivery of contractual services

Must possess a valid current driver's license Skills:

Must possess excellent interpersonal skills and ability to work with a variety of people and job positions

Ability to acquire in-depth knowledge of MTM Transit operations, company policies, and guidelines

Ability to acquire in-depth knowledge of computerized transit routing systems

Data analysis

Exceptional interpretation and problem solving skills

Ability to schedule, organize and prioritize multiple tasks

Understanding of budget and cost analysis

Moderate to advanced computer skills

Ability working with data reporting and analytics

Knowledge of ADA, DOT, FTA regulations

Ability to establish key processes and procedures

Ability to maintain high level of confidentiality Even better if you have...

Experience managing union staff preferred What's in it for you:

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Min Salary: $55,920/annually

Max Salary: $70,000/annually

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.

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