Team Leading Assistant

Our client is seeking a dedicated and dynamic Team Leader / Team Leading Assistant to join their growing team.

This role is designed for a hands-on, people-oriented leader who motivates through example—not authority.

The ideal candidate must have strong operational knowledge, and the ability to support and enhance all departments within the lodge.

This position plays a key role in uplifting the teams, ensuring smooth operations, and maintaining the high standards of the company.

Key Responsibilities: Leadership & Team Support Lead by example with a supportive, professional, and motivating leadership style.

Foster a positive work environment built on respect, teamwork, and accountability.

Assist department heads in daily operations, stepping in where needed.

Mentor staff and help strengthen performance, communication, and service standards.

Participate in staff training, onboarding, and skill development initiatives.

Operations & Coordination Ensure smooth daily operations across all departments (Service, Kitchen, Housekeeping, Wellness, Tours, Front Office, etc.). Support shift planning, rostering, and coordination between departments as required.

Assist with guest service handling, problem solving, and maintaining service excellence.

Monitor lodge SOPs and ensure that policies are followed consistently.

Stock Control & Procurement Manage stock control procedures including weekly/monthly stock takes.

Oversee ordering processes, goods receiving, and follow-up on deliveries and shipments.

Ensure correct stock rotation, storage standards, and cost control measures.

Liaise with suppliers and maintain accurate stock and order records.

Administration & Reporting Maintain accurate operational records and assist with preparing daily/weekly reports.

Use Excel to track stock levels, overtime, operational metrics, and departmental needs.

Assist management with admin tasks, internal communication, and scheduling.

Ensure smooth information flow between management and on-ground teams.