Engineering Project/Program Manager

Engineering Project/Program Manager

Description -

Job Summary

• This role is responsible for managing and leading key quality programs involving multiple functions and teams to promote quality culture and drive quality improvements, and assessing risks and developing mitigation strategies. The role directs program strategy, budgets, resource allocation, and general requirements, while ensuring alignment with the business unit's strategy. The role communicates with stakeholders, collaborates with internal partners, and evaluates program plans for compliance.

Responsibilities

Lead failure analysis and root cause initiatives for field issues spanning BIOS, OS, FW, and HW domains.

Develop and implement targeted solution strategies for affected products based on technical assessments.

Manage executive escalations, ensuring prompt resolution and effective communication with stakeholders, including executive leadership, customers, and partners.

Provide regular status updates, both written and in-person, regarding critical issues and progress.

Collaborate with HP's product planning, R&D architecture, execution, sustaining, customer service, and supply chain teams to drive issue resolution and continuous process improvement. Education & Experience Recommended

Four-year or Graduate Degree in Quality Management, Business Administration, Engineering, Computer Sciences, or any other related discipline or commensurate work experience or demonstrated competence.

Typically has 10+ years of work experience, preferably in project and program management, quality, lean six sigma, or a related field. Preferred Certifications

Project Management Professional (PMP) Certification

Lean Six Sigma Certification

Quality Certification Knowledge & Skills

Agile Methodology

Automation

Change Management

Computer Science

Continuous Improvement Process

JIRA

Kanban Principles

Lean Manufacturing

Milestones (Project Management)

New Product Development

Process Improvement

Product Management

Project Engineering

Project Management Project Planning

Project Schedules

Risk Management

Scrum (Software Development)

Software Development

Sprint Planning Cross-Org Skills

Executive Escalation Handling: Demonstrates expertise in promptly addressing high-profile customer concerns requiring immediate intervention.

Communication Excellence: Possesses advanced verbal and written communication abilities for delivering clear, concise updates to executives, customers, and cross-functional teams.

Failure Analysis & Root Cause Expertise: Leads comprehensive investigations into technical field failures and translates analytical findings into practical solutions. Effectively guides extended teams and partners toward root cause identification and resolution.

Program Management Proficiency: Expertly manages complex, cross-functional programs, ensuring precise execution and strong stakeholder alignment. Communicates updates that are clear, accurate, and delivered within established deadlines. Impact & Scope

High Visibility: Direct influence on executive updates and overall customer satisfaction.

Customer Satisfaction: Drives increased sales and enhances customer satisfaction through focused resolution of critical customer issues.

Cross-Organization Influence: Collaborates across multiple HP organizations to address and resolve systemic challenges.

Strategic Importance: Contributes to ACS 3LS objectives by reducing field failures and strengthening product reliability.

Global Reach: May require coordination across diverse regions and product categories. Complexity

• Provides highly innovative solutions to complex problems within established policy.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The pay range for this role is $147,050 to $230,850 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

Health insurance

Dental insurance

Vision insurance

Long term/short term disability insurance

Employee assistance program

Flexible spending account

Life insurance

Generous time off policies, including;

4-12 weeks fully paid parental leave based on tenure

11 paid holidays

Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

Engineering

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"