Remote E-Commerce Customer Support Specialist

We are seeking a detail-oriented Customer Support Specialist to assist online shoppers with order inquiries, returns, refunds, and product questions. The ideal candidate is comfortable working in a fast-paced e-commerce environment.

Key Responsibilities

Handle customer inquiries via chat, email, and phone

Track and update order statuses

Process returns, refunds, and exchanges

Resolve shipping or delivery issues

Maintain accurate customer records

Requirements

1+ year experience in customer service or e-commerce

Familiarity with CRM or ticketing systems

Strong written communication skills

Ability to multitask efficiently

Benefits

Flexible remote schedule

Monthly performance bonuses

Employee discounts

Career advancement opportunities