Remote Technical Support Specialist

We are looking for a tech-savvy individual to provide remote technical assistance to customers. You will troubleshoot software and hardware issues while delivering exceptional service.

Key Responsibilities

Provide step-by-step technical assistance

Diagnose and resolve software/hardware problems

Maintain support documentation

Escalate advanced technical issues

Follow up with customers to ensure resolution

Requirements

Experience in technical support or IT help desk

Knowledge of common operating systems and troubleshooting tools

Strong analytical and communication skills

Quiet home workspace

Benefits

Remote work flexibility

Health benefits

Paid time off

Ongoing training