Remote Customer Support Representative

We are seeking a motivated and customer-focused Customer Support Representative to join our remote team. In this role, you will assist customers with inquiries, troubleshoot issues, and ensure a positive customer experience through phone, email, and live chat support.

Key Responsibilities

Respond to customer inquiries via phone, email, and chat

Resolve product or service issues efficiently

Document customer interactions in CRM systems

Escalate complex issues to appropriate departments

Maintain high customer satisfaction ratings

Meet daily/weekly performance metrics

Requirements

High school diploma or equivalent (Associate/Bachelor’s preferred)

1+ year customer service experience (preferred)

Excellent written and verbal communication skills

Strong problem-solving abilities

Reliable high-speed internet connection

Ability to work independently and manage time effectively

Benefits

Flexible schedule

Competitive hourly pay

Performance bonuses

Paid training

Career growth opportunities