Senior ServiceNow Developer

Description

OVERVIEW

iTech AG is seeking a Senior ServiceNow Developer to support a federal program by designing, developing, and enhancing ServiceNow solutions in a secure, scalable, and compliant environment. This role serves as a senior technical contributor responsible for building high-quality platform functionality, developing user-facing portals, and supporting core ServiceNow capabilities aligned to mission and business needs. The ideal candidate brings strong hands-on ServiceNow development experience, deep familiarity with portal technologies, and the ability to work collaboratively within Agile and SAFe delivery environments. This role requires a developer who can translate requirements into maintainable, performant ServiceNow solutions while adhering to federal standards and best practices.

ROLES AND RESPONSIBILITIES

Design, develop, and configure ServiceNow solutions to support federal program requirements

Build and maintain custom applications, workflows, business rules, and UI policies

Develop and enhance ServiceNow ITSM and/or CSM functionality

Design, develop, and support ServiceNow portals and web-based user experiences, including Service Portal and/or UI Builder

Collaborate with ServiceNow Architects to implement scalable, standards-based solutions

Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives

Perform code reviews and ensure adherence to development standards and best practices

Support platform upgrades, patching, and performance tuning

Troubleshoot and resolve ServiceNow defects and production issues

Ensure configurations and customizations align with federal security and compliance requirements

Contribute to technical documentation and knowledge sharing across the team

Support and enhance CSM knowledge enablement through Knowledge Base integration, taxonomy improvements, and self-service experience optimizations

Other duties as assigned

MINIMUM QUALIFICATIONS

5+ years of hands-on ServiceNow development experience

Strong experience developing custom ServiceNow applications and platform configurations

Hands-on experience with ServiceNow portal development (Service Portal and/or UI Builder)

Proficiency with ServiceNow scripting (JavaScript, Glide APIs)

Experience working in Agile or SAFe delivery environments

EDUCATION AND CERTIFICATIONS

Bachelor's degree

ServiceNow CSA

ServiceNow CAD

PREFERRED QUALIFICATIONS

ServiceNow Certified Implementation Specialist (CIS):

CIS - IT Service Management (ITSM) or

CIS - Customer Service Management (CSM)

Experience supporting federal government programs

Strong experience with Service Portal, UI Builder, and user experience design

Experience configuring ITSM and/or CSM modules

Familiarity with ServiceNow data model and performance optimization

Strong problem-solving, communication, and collaboration skills

Experience supporting DevSecOps-aligned Agile teams

SECURITY CLEARANCE

Ability to obtain and maintain a Public Trust

Pursuant to government contracts, US Citizenship is required

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.

iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to [email protected]. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.