Sr. Technical Program Manager, Remote Charging Service

What to Expect We are seeking a highly motivated and experienced Technical Program Manager to join Tesla's team. In this role, you will own and optimize remote service activities across all charging products. You will maintain high standards for process enhancements, prioritize activities to align with organizational goals, and drive efficiencies in remote service offerings. Acting as a key liaison between operations teams and cross-functional partners, you will ensure successful change management and support Tesla's mission of accelerating the world's transition to sustainable energy.

This position may sit out of the following locations: Fremont, CA, Austin, TX, and Buffalo, NY. What You'll Do

Serve as the primary point of contact for cross-functional collaboration, facilitating issue resolution and process improvements with teams such as service engineering, project engineering, and product management

Develop and maintain high standards for remote service processes, ensuring alignment with company goals and objectives

Establish methods for prioritizing remote service activities based on organizational objectives, balancing fleet-wide needs with daily operations

Drive high-impact goals in remote service delivery, improving overall efficiency of remote support workflows while supporting high growth rates of the operating fleet

Improve key performance metrics through process optimization, elimination of redundancies, or identification of new opportunities for remote services

Clean and manage the backlog of invalid open activities, evaluating their relevance and processing them to maintain operational efficiency

What You'll Bring

Bachelor's Degree in an Electrical Engineering discipline, or equivalent experience

Minimum of 3 years of experience in program management, operations, or a related field, with a focus on process optimization and remote service activities in a technical environment

Proven experience in leading cross-functional teams across multiple locations and collaborating with stakeholders to achieve program goals

Experience with remotely monitoring and troubleshooting complex technical systems

Experience providing deliverables in a regulatory or critical infrastructure environment

Strong knowledge of SQL, database systems, structures, and end-user reporting

Excellent analytical and problem-solving skills, with the ability to manage complex information and make data-driven decisions

Compensation and Benefits Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Medical plans > plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D

Short-term and long-term disability insurance (90 day waiting period)

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program Expected Compensation $112,000 - $253,200/annual salary + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.