Dual Property Assistant General Manager

We are looking for a creative, experienced and thoughtful leader to be the Dual Property Assistant General Manager for the Hampton Inn and the Home2 Suites by Hilton in Smithfield, NC.

The opportunity:

We're focused on building a servant-minded environment made of people dedicated to taking great care of their colleagues and guests. Our team is committed to creating an environment where the leader in this role will have a chance to learn and grow as a hospitality professional while bringing their unique perspective to their work.

If you spend much of your time thinking about how you can serve others, we want to speak with you. If you crave autonomy, purpose, and mastery, this is the role for you. If you have ideas that other hospitality management companies have resisted, we want to hear them. While you are helping cultivate a welcoming and supportive environment for our hotel team, we are also committed to nurturing your growth and development as well.

Here are the top attributes we're looking for in this leader:

Natural disposition toward generosity and friendliness

Capacity to handle complex challenges simultaneously

Extraordinary oral and written communication skills

Sharp emotional intelligence

Attentive and thorough in all work

Servant mentality (humility and self awareness, willingness to serve other people, including guests and coworkers)

The responsibility:

The Dual Property Assistant General Manager plays a critical role in supporting the GM daily while also being the team leader for multiple teams. You can expect to lend a hand tackling administrative tasks for each property while also coaching and developing team members at each hotel. If you're looking for an opportunity to apply your expertise across a wide scope of hotel operations and leadership, this is a well suited responsibility. In this role, you're also expected to form strong connections with our team members, guests, vendors and the community.

What You Will be Expected to do:

Recruit, orient, and train new team members on technical systems along with hotel culture and values

Build and improve workflow processes such as staff scheduling, supply ordering, and communications

Tactfully coach team members by creating a transparent work environment where feedback is encouraged to drive high caliber performance

Dream up ways of making the welcome experience magical then designing, testing, and implementing ideas

Serve as ongoing role model for other property leaders and the Welcome Team at both hotels

Serve as front office contact for Hilton and property champion for Hilton Honors and brand initiatives

Maintain front office related brand standards for Hilton Worldwide

Provide support and leadership to other hotel teams where needed

Assist GM with administrative tasks that support the hotel

Represent hotel during community engagements in Johnston County and beyond

Prepare yourself through professional development to eventually step into the General Manager role

***Paid medical, dental, vision, life insurance offered; PTO active after 90 days.