Associate Engineer

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

About the Role

We're seeking a skilled Engineer to join our dynamic MSP team. This is a client-facing role where you'll provide technical support and solutions across diverse IT environments. You'll work directly with clients, solve complex problems, and have the opportunity to grow your skills across a wide range of technologies. If you're looking to accelerate your career in a fast-paced environment where every day brings new challenges, this is the role for you.

What You'll Do

Client Support & Technical Delivery

Provide remote and regular on-site technical support for assigned clients in the Greater Puget Sound area.

Build strong working relationships as a trusted technical resource

Troubleshoot and resolve issues across network, server, and cloud environments

Communicate technical information clearly to both technical and non-technical audiences

Work with account management to ensure excellent customer service delivery

Technical Responsibilities

Support and maintain network infrastructure including routers, firewalls, switches, VPNs, and VLANs

Implementation of infrastructure projects

Manage hybrid environments leveraging both on-premises and cloud-based platforms

Implement and maintain backup systems and disaster recovery solutions

Handle Active Directory, Group Policy, DNS, DHCP administration and troubleshooting

Configure and manage firewall technologies (WatchGuard, SonicWALL, Sophos, Unifi, Meraki, Cisco)

Support Microsoft 365, Entra ID, Exchange Online, SharePoint Online

Work with virtualization environments (Hyper-V, VMware)

Manage MDM platforms (InTune, JAMF) and mobile device support

Support modern security solutions including EDR, MFA, SSO, email security

Operational Excellence

Provide accurate daily time entry with real-time coordinator tracking

Create and maintain documentation of client environments

Take ownership of tasks through to resolution, including post-service follow-up

Provide realistic time estimates and manage your workload effectively

Escalate issues appropriately and collaborate with team members when needed

Participate in small to large project implementations

Required Qualifications

Experience

Relevant IT experience (MSP experience preferred but not required)

Hands-on experience with Active Directory, Windows Server, Microsoft Exchange/Exchange Online

Network troubleshooting experience with switching, VLANs, routing, firewalling, VPN technologies

Experience with Microsoft Windows and Apple MacOS environments

Mobile device management and support (iOS, Android)

Backup and recovery systems experience

Experience with Microsoft 365/Office 365 platform

Technical Skills

Microsoft Windows 10/11 and Server 2016+

Microsoft 365/Office 365 administration

Basic to intermediate network fundamentals

Firewall management and troubleshooting

Enterprise backup solutions (Veeam, Acronis, Datto, etc.)

Cloud collaboration platforms (Teams, OneDrive, Dropbox, Google Workspace)

Azure AD, InTune, SharePoint Online (experience a plus)

Essential Attributes

Exceptional communication skills—you can explain technical concepts in simple terms

Customer service mindset with strong interpersonal skills

Self-motivated and able to work independently

Detail-oriented with good organizational skills

Ability to remain calm and effective under pressure

Eager to learn new technologies and grow your skillset

Team player who enjoys sharing knowledge and supporting others

Professional appearance and demeanor

Reliable transportation for client site visits

Ability to pass background check

Preferred Qualifications

Prior MSP experience

Industry certifications: Network+, Microsoft certifications, CCNA, or similar

Experience with ConnectWise Manage or similar ticketing systems

RMM/remote management tool experience

Experience supporting Apple products

What Makes You Stand Out

You genuinely enjoy helping people and take pride in solving problems, no issue is too small. You follow through on commitments, keep clients informed, and handle challenging situations with professionalism. You're eager to learn, willing to ask for help when needed, and understand that excellent service delivery is built on attention to detail and consistent communication.