Case Manager for Cattaraugus County

Job Title: Case Manager

Staff Category: Temporary (February - April) 40 Hours per week

Department: EPC200

Reports to: Director of Family Services

Supervises: N/A

FLSA Classification: Non-Exempt

Effective Date: 1/30-2026

Position Summary:

Works in partnership with the Director of Family Services and the Cattaraugus County Family Opportunity Center Program Coordinator to serve families in Cattaraugus County in partnership with the local county department of social services (LCDSS), other community agencies.

Essential Functions:

Implement Protective Factors Instruments.

Maintain evaluation techniques and systems to track participant progress and improvements.

Develop and assess family, personal, and professional goals with participants.

Provide linkages to appropriate services to families.

Network with and maintain a positive relationship with referring agencies.

Perform regular check-ins and follow-ups with participants.

Assist with reporting requirements, data entry, evaluation forms, and other contract requirements.

Be prepared to facilitate related workshops (training provided) on an as needed basis.

Works with Program Coordinator to ensure completion of appropriate paperwork for attendance/record keeping.

Grow a network of resources for participants by connecting with other community agencies.

Communicates with supervising director to maintain safety of participants, facilitators, and staff.

Works directly with the LCDSS to obtain referrals and promote parent training opportunities.

Provide parent coaching and mentoring to participants.

Participate and plan in family engagement events as needed.

Provide basic needs to parents involved in the Family Opportunity Center Services.

Other duties as assigned by management.

Education and Experience:

Bachelor’s degree in related field and two (2) years of experience in human services or a Master’s Degree and one (1) years of experience.

Case Management Experience.

Experience working with the Department of Social Services, Connections, and Salesforce system is a plus.

Computer skills including proficiency in Microsoft Office (Word, Excel).

Knowledge, Skills and Abilities:

Strong written and verbal communication skills.

Strong attention to detail, organizational skills.

Strong ability to multitask and meet deadlines.

A reliable, responsible attitude with a compassionate approach.

Effectively build and maintain external and internal relationships and provide a high level of service.

Ability to work within a team structure as well as independently.

Competency working with diverse cultural and ethnic populations.

Ability to interact with participants using a strengths-based approach.

Demonstrated capability to conduct oneself in a calm and professional demeanor when dealing with people and/or with difficult situations.

Comfortable working with at risk participants, including those with mental health diagnosis.

Comfortable speaking to groups.

Ability to maintain participant confidentiality at all times.

Actively contributes to a positive work culture.

Available on a flexible schedule based on program requirements, including some evenings and weekends as needed.

Familiarity with Cattaraugus County and local resources is a plus.

Must have own transportation.

Physical Requirements/Working Conditions:

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and sit for long periods of time.

The employee is required to regularly reach with arms and hands; use hands to handle. Hands and fingers frequently perform repetitive motion including typing/keying.

Occasionally the employee will lift and/or move up to 50 pounds.

This job requires close vision, peripheral vision, depth perception and the ability to adjust focus. Employee is required to regularly talk and hear.