Product Documentation Specialist

The Product Documentation Specialist is responsible for creating, maintaining, and improving high-quality product documentation that supports product readiness, customer adoption, and internal enablement. This role partners closely with Product Management, Engineering, QA, Clinical, Sales, and Support teams to ensure documentation is accurate, usable, and aligned with real-world workflows.

While documentation is the primary focus of the role, this position also supports related enablement activities such as demo readiness, testing support, and training materials to ensure products are well understood and successfully deployed.

Key Responsibilities

Own and maintain product documentation, including:

User guides, admin/configuration guides, and quick reference materials

Release notes and feature documentation

Internal knowledge base and enablement content

Translate complex technical and clinical workflows into clear, user-friendly documentation

Ensure documentation is accurate, version-controlled, and kept current across product releases

Collaborate with Product Management and Engineering to understand feature intent, limitations, and roadmap changes

Support documentation needs for regulated environments, including traceability, review cycles, and controlled updates where applicable

Demo & Enablement Support

Assist with maintaining documentation-aligned demo workflows and scenarios

Support internal teams with product explanations and walkthrough materials

Testing & Validation Support

Participate in user acceptance testing (UAT) and workflow validation to ensure documentation reflects actual product behavior

Help capture feedback and documentation updates resulting from testing

Training Support

Contribute to training materials for internal teams and customers

Assist with onboarding and product education sessions as needed Cross-Functional Collaboration

Work closely with Product Management to align documentation with product strategy and releases

Partner with Engineering and QA to validate product behavior and edge cases

Support Sales, Clinical, and Support teams with clear, accurate product content Requirements

Required Qualifications

Bachelor's degree or equivalent experience in technical writing, product documentation, healthcare IT, or a related field

2+ years relevant experience

Strong written communication skills with demonstrated experience producing technical documentation

Ability to understand software workflows and explain them clearly to diverse audiences

Strong attention to detail and comfort working across multiple teams and priorities Preferred Qualifications

Experience documenting software products in healthcare IT, medical imaging, or regulated environments

Familiarity with documentation tools, content management systems, or knowledge bases

Exposure to software testing concepts (UAT, validation, traceability)

Experience supporting demos or training materials