RECEPTIONIST

State of New Hampshire Job Posting

Department of Labor

Administration Division

95 Pleasant Street

Concord, New Hampshire 0331

Receptionist

Position # 10995

The starting pay range for this position is $17.81/hour - $19.23/hour

This position offers a Trainee Status*at the following pay rate: $17.19 per hour

*Candidates hired at a Trainee Status must meet minimum qualifications within one (1) year of hire date.

*See total compensation information at the bottom of announcement.

The State of New Hampshire, Department of Labor, Administration Division has a full-time vacancy for a Receptionist.

Summary:

To perform diverse duties while assisting the staff of the Department's operating divisions and associated programs.

YOUR EXPERIENCE COUNTS: Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

MINIMUM QUALIFICATIONS:

Education/Experience: Equivalent combination of 2 years of education and experience after completion of high school.

License/Certification: None

Other Requirements: None

Trainee Option: Not Applicable

PREFERRED QUALIFICATIONS: Experience in a public-facing customer service role preferred. Experience with phone call management and communication preferred.

AFTER-HIRE REQUIREMENTS: None

CAREER ADVANCEMENT OPPORTUNITIES:

In-Band Advancement Available: • Yes No Criteria:

Broad Group Level Advancement Available: • Yes No Criteria:

DISCLAIMERS:

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

The work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

Responsibilities:

Research and responds to correspondence, phone requests, or in-person visits from department staff, general public, and insurance carriers regarding the provisions of the law and administrative rules that relate to workers' compensation insurance or wage and hour law.

Uses data management systems to request coverage, confirm coverage changes, and correct inconsistencies and errors on filed documents from employers, workers' compensation insurance carriers, or wage and hour documentation to ensure compliance. `

Notifies employers of non-compliance with workers' compensation and wage and hour laws and rules.

Schedules meetings and/or formal coverage hearings with employers, to be held at the Department of Labor, to explain obligations and interpret workers' compensation and wage and hour laws and rules.

Researches, explains, and presents information regarding employers' workers' compensation and wage and hour obligations.

Calculates fines and assesses civil penalties against employers and insurance companies for violation of workers' compensation coverage and wage and hour laws, follows up on overdue invoice payments, assists business office and processes invoices.

Maintains and updates records related to the various correspondence, email, phone calls, or in-person visits received from and sent to the public, employers, and insurance carriers in the database management system and document organization program.

Reviews, verifies, and processes information from the public to determine eligibility for agency services.

Supervises, trains and updates staff on new policies, procedures, assigns projects, and rejects unsatisfactory work relating to processing paper correspondence.

Works closely with the Information Technology staff to develop and test new programs as system changes are made.

For further information please contact Ceira Smith, Business Administrator, or .

*TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

HMO or POS Medical and Prescription Drug Benefits:

The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated.

See this link for details on State-paid health benefits:

Value of State's share of Employee's Retirement: 12.87% of pay

Other Benefits:

*Dental Plan at minimal cost for employees and their families ($500-$1800 value)

* Flexible Spending healthcare and childcare reimbursement accounts

*State defined benefit retirement plan and Deferred Compensation 457(b) plan

*Work/life balance flexible schedules, paid holidays and generous leave plan

*$50,000 state-paid life insurance plus additional low-cost group life insurance

*Incentive-based Wellness Program (ability to earn up to $500)

Total Compensation Statement Worksheet:

Want the specifics? Explore the Benefits of State Employment on our website:

EOE

TDD Access: Relay NH