Cards Manager

Our client is a rapidly expanding e-payments and financial services institution and is now strengthening its product team with the addition of a Cards Manager to be based full-time in their Malta office.Joining the business at this stage offers the opportunity to play a key role in shaping and evolving the card product offering within a fast-growing, regulated environment. The Cards Manager will own the end-to-end card product lifecycle, combining product, operational, and technical oversight while ensuring full regulatory compliance and strong market positioning.

Responsibilities

Own and manage the full lifecycle of card products, from development and launch through enhancements and eventual discontinuation, ensuring alignment with market needs, customer expectations, and regulatory standards

Monitor card product performance and provide data-driven recommendations for optimisation and improvement

Oversee day-to-day card operations, including issuance, activation, usage, and the configuration and maintenance of card management systems

Work closely with card processors, payment schemes (Visa, Mastercard), and internal stakeholders to ensure smooth and efficient operations

Act as a point of escalation for card-related queries, providing support to internal teams and customers

Ensure ongoing compliance with relevant local and international regulations, including PSD2, AML/CFT, and PCI DSS

Manage and maintain relationships with third-party providers, including service agreements, card design changes, upgrades, and functional enhancements

Lead and contribute to projects related to new card products, system upgrades, and operational improvements, coordinating across IT, compliance, and operations teams

Prepare regular management reports on card product performance, identifying trends, risks, and opportunities for growth or cost optimisation

Ensure card systems are operating effectively through testing, updates, and continuous monitoring

Collaborate with IT teams to troubleshoot and resolve card processing or system-related issues

Deliver training to staff on card products, processes, and customer service practices

Develop and maintain documentation such as FAQs, training materials, and troubleshooting guides, ensuring teams remain informed of operational updates

Track and analyse key KPIs, including card usage, transaction volumes, and customer satisfaction metrics

Requirements

Bachelors degree in Business Administration, Banking & Finance, or a related discipline

Solid understanding of card management systems, payment processing platforms, and regulatory compliance frameworks, particularly within electronic money services

Minimum of 5 years experience in financial services, with hands-on experience in card issuing considered essential

Strong analytical skills with the ability to interpret data and trends to support decision-making and reporting

Excellent written and verbal communication skills, with the confidence to engage with vendors, internal teams, and customers

High level of attention to detail, ensuring accuracy across system configurations, reporting, and compliance requirements

Strong knowledge of the payments ecosystem, including card networks, interchange fees, and payment gateways

Ability to work independently while also collaborating effectively within cross-functional teams, supported by strong interpersonal skills

24 days annual leave

Private health insurance (post-probation)

Modern, centrally located office & facilities

€50 monthly parking contribution or €50 public transport allowance

Daily breakfast + Friday office lunches

20% Gym discount during probation + up to €250 annual gym allowance

€100 yearly allowance for tennis or padel lessons

Birthday & wedding vouchers

Regular team events and annual performance review