Concierge

Job Description

Our Cary Tryon office is seeking an enthusiastic, service-oriented professional to pioneer and develop a newly envisioned Patient Concierge role. This position is ideal for an outgoing, friendly, highly organized multi-tasker who is passionate about creating exceptional patient experiences.

Our mission is simple yet meaningful: to treat our patients and their families like our own. By providing thoughtful hospitality and personalized attention, this role helps reduce the anxiety and stress often associated with dental visits. The Patient Concierge will play a key role in cultivating an atmosphere that reflects our motto: “We love to make you smile!”Key Responsibilities

Patient Experience & Hospitality

Warmly welcome and greet all patients, family members, and visitors in a friendly, professional, and hospitable manner

Assist patients with check-in and address general questions regarding the practice

Guide patients to appropriate departments (General Dentistry, Oral Surgery, Orthodontics, etc.)

Engage with patients and their families throughout their visit to ensure comfort and satisfaction

Comfort & Amenities Coordination

Introduce patients to in-office amenities including beverage stations, charging stations, spa amenities, and the Art Room

Maintain cleanliness, organization, and proper stocking of all hospitality areas

Monitor and refresh lobby areas, restrooms, reading materials, and shared spaces to ensure a welcoming environment

Distribute promotional items and inform patients about current campaigns and special offerings

Spa Dentistry Support

Our Cary Tryon office proudly offers complimentary Spa Dentistry amenities designed to enhance comfort and relaxation. The Concierge will assist in supporting and maintaining these services, which include:

Calming relaxation room with soothing music

Paraffin wax hand treatments

Massage chairs during dental appointments

Aromatherapy with essential oils

Exfoliating sugar scrub hand wash

Warm blankets and hot towelsQualifications

Experience in a dental or healthcare setting is a plus but not required

Highschool Diploma or GED

Exceptional interpersonal and communication skills

Strong organizational abilities and attention to detail

Comfortable multitasking in a fast-paced environment

Passion for hospitality and patient-centered care

Ability to lift 15-20lbs

Full-time