Assistant General Manager

Job Description

The Assistant General Manager/Operations Manager oversees all hotel operations, staff management, and guest relations, serving as a brand ambassador. This role requires strategic leadership to foster a service-oriented culture, maximize operational efficiency, and maintain strong internal/external relationships. Responsibilities include budgeting, forecasting, and ensuring brand standards and regulations compliance.

Benefits:

Insurance (health, dental, vision, etc.)

Paid time off (vacation, sick leave, holidays)

401K retirement plan

DailyPay: Access your earned wages when needed.

Special team member hotel rates for travel enthusiasts.

Assistant General Manager/Operations Manager Responsibilities:

Operational Oversight

Staff Management & Development

Adhere to NHG policies, state/federal laws, & "at-will" employment practices

Assist in Financial & Administrative Tasks

Guest Service & Quality Assurance

Attend at least one advanced management seminar annually

Participate in corporate-sponsored leadership events

Office Manager/ Receptionist Requirements:

Bachelor's degree in hospitality/business management or 3+ years of managerial experience

Excellent communication skills (orally and written)

Strong leadership, problem solving, and interpersonal abilities

Expertise in hotel operations and inter department abilities

Proficiency in handling guest complaints under pressure

Flexibility to work extended hours

Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required.

Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Full-time