Technical Writer

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

We are looking for a Technical Writer to support TreasuryXpress (TX), focusing on the Global Payments Hub (GPH) product. This role is responsible for producing high quality technical documentation that supports enterprise customers using TX for global payments, bank connectivity, and treasury operations.

You will work closely with engineering, product management, QA, and implementation teams to document features related to payments processing, bank integrations, SWIFT connectivity, and security controls. This is an excellent opportunity for a technical writer interested in fintech, payments, and enterprise SaaS platforms.

Key Responsibilities

Create, maintain, and update technical documentation for the TreasuryXpress GPH product, including:

Product and feature documentation

User and administrator guides

Configuration and implementation documentation

API and integration documentation (where applicable)

Operational and support runbooks

Collaborate with software engineers, product managers, and SMEs to gather technical requirements and system behavior

Translate complex payments and treasury concepts into clear, accurate, and user friendly documentation

Document workflows related to:

Global and domestic payments

Bank connectivity and host to host integrations

Payment approvals, controls, and security

Compliance and audit related processes

Ensure documentation aligns with product releases and version changes

Review and edit content for clarity, consistency, and technical accuracy

Maintain documentation standards, templates, and style guides

Support internal teams (Support, Implementation, Sales Engineering) with technical content as needed

Required Qualifications

Bachelor’s degree in Technical Communication, Computer Science, Engineering, English, or a related field (or equivalent experience)

2+ years of experience as a Technical Writer in a software or technology environment

Strong written English skills with excellent attention to detail. French is a plus.

Experience documenting complex technical systems or enterprise applications

Ability to work with distributed/global teams across time zones

Comfortable working in fast paced, product driven environments

Preferred Qualifications

Experience in fintech, payments, banking, or treasury management systems

Familiarity with concepts such as:

Global payments and payment workflows

Bank connectivity, SWIFT, or host to host integrations

Security, controls, and compliance in financial systems

Experience documenting APIs, file based integrations, or system interfaces

Familiarity with Agile or Scrum development environments

Experience using documentation tools such as:

Confluence, SharePoint, or similar CMS

Markdown, HTML, or XML

Diagramming tools (e.g., Visio, draw.io, Lucid)

Key Skills

Technical writing and editing

Information architecture

Ability to explain complex systems clearly

Collaboration with engineering and product teams

Strong organizational and time management skills

Why Join This Role

Work on a global fintech product used for enterprise payments and treasury operations

Exposure to Global Payments Hub (GPH), bank integrations, and enterprise SaaS

Opportunity to grow expertise in payments, treasury, and financial technology

Be part of a Lebanon based team supporting a global customer base

#LI-DNI

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.