Tech Support

Description

Position at DNEG

The Technology department at DNEG is in charge of the smooth running of the entire IT

infrastructure across our global network. Tech Support provides technical and application

support to all employees across our various studios. This includes diagnosis and resolution of

issues arising from production applications including (but not limited to) Maya, Nuke and

Houdini, as well as any equipment related problems.

Support is provided to all employees via telephone, e-mail or in person once a ticket is

submitted. It's Tech Support's responsibility to track issues through our ticket management

system. This may include reaching out to third party vendors for assistance.

This is an opportunity for an enthusiastic individual seeking an IT support role within a creative

and unique environment.

Must have

• 3 - 4 years of experience in an IT related field

• Knowledge of Linux

• Excellent communication skills and the ability to communicate effectively with non-

technical people

• Previous experience working in a customer facing environment

• Ability to diagnose and resolve problems

• Professional working attitude

Nice to have

• Experience with creative applications such as Maya, Houdini or Nuke

• Experience with JIRA ticketing system

• Degree in Computer Science, Software Engineering or related field

About you

• Ability to working autonomously and within a team

• Work well under pressure and in a fast-paced environment

• Self-motivated

• Keen to learn

• Good time management and priority handling.

• Initiative to find answers to new questions

The base salary range for this full-time position is $50,000 USD to $60,000 USD DNEG salary ranges are determined by function, department, level, and location. An individual's pay within a given range is determined by their transferrable or job-related skills and work experience. Salary ranges are modified from time to time based on external market data collected through our third-party surveys.

About Us

We are DNEG, one of the world's leading visual effects and animation companies for the creation of award-winning feature film,television, and multiplatform content. We employ more than 9,000 peoplewith worldwide offices and studios across North America (Los Angeles,Montréal, Toronto, Vancouver), Europe (London), Asia (Bangalore, Mohali,Chennai, Mumbai) and Australia (Sydney).

At DNEG, we fundamentally believe that embracing our differences is a vital component of our collective success. We are committed to creating an equitable, diverse and inclusive work environment for our global teams, where everyone feels they matter and belong. We welcome and encourage applications from all, regardless of background, experience or disability. Please let us know if you need any adjustments or support during the application process, we will do our best to accommodate your needs. We look forward to meeting you!