Fort Washington, MD, 20744
... Unix System Administrator 1997 – 2024 As Principal System Engineer lead technical team meetings, served as tier III technical escalation point for team, mentored junior team members, and consolidated weekly team status reports for management. ...
- Apr 30
Colorado
... Verified data flow from sensor to defense center, ensuring traffic dropped before escalation to client. Performed weekly system and patch maintenance on Checkpoint and Palo Alto firewalls. Generated regular reports for executives and administrators. ...
- Apr 30
North Carolina
... Roles may require specialized training in behavior management, de- escalation, personal-professional boundaries, and sometimes physical restraint. Floater Teacher Wallburg Academy - Winston-Salem, NC August 2016 to December 2016 Provides the ...
- Apr 30
Los Angeles, CA
... Crafted an escalation team that slashed response time to within a single hour, ensuring swift resolution for urgent matters without the need for customers to wait in queue behind general inquiries. Managed customer service inquiries related to smog, ...
- Apr 30
Corvallis, OR, 97330
... • Institution of Escalation Procedure for Nodal Participants: oInstituted an escalation procedure for ERCOT Nodal participants for all metering issues. My involvement broke down barriers and established effective communication channels for ...
- Apr 30
Puyallup, WA
... aid helping customers to find products to assist their needs whether online or in-store, problem solving, and conflict de-escalation -Successfully ran and operated POS systems -Successfully conducted transactions with customers, encouraging them to ...
- Apr 30
Philadelphia, MS
... ● Resolved 94% of guest complaints without escalation. ● Upsold Verizon products and services to 33% of callers, contributing to sales goals. CareCentrix, Remote, MS — Claims Support Associate MARCH 2021 - APRIL 2022 ● Receives/responds to provider ...
- Apr 30
Atlanta, GA
... and Medicaid knowledge • • Compliance management • Conflict resolution • Excellent communication • Call Documentation • De-Escalation Techniques Billing Adjustments and Refunds • • Customer Service • Empathy and understanding • Microsoft Office ...
- Apr 30
Celina, TX
... Developed and documented escalation process to effectively respond to issues, Collaboration with several development, support and operation teams. Experienced with co-located and virtual teams with perfect collaboration and communication tools. ...
- Apr 30
Arlington, TX, 76016
... vehicle and title management process Cleared title exceptions when customers called after payoff of vehicle loan Used de-escalation techniques when customers called about concerns for their accounts Informed vehicle lease customers of options for ...
- Apr 30