Customer Service Store Associate
Resume:
Niklaus del Bosquez
CONTACT
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EMAIL:
ad5dz6@r.postjobfree.com
DRIVEN AND HARDWORKING INDIVIDUAL IN SEARCH OF A WORKING ENVIRONMENT THAT IS FAST PACED WITH GOOD ORGANIZATION AND COMMUNICATION. AS A MEMBER OF A TEAM I WILL DEVOTE MYSELF TOWARDS MAKING MORE EFFICIENT AND EFFECTIVE WAYS OF DOING WORK THROUGH MY PROBLEM-SOLVING AND INNOVATIVE ABILITIES. EDUCATION & TRAINING
Northern New Mexico College One Year Completion 2022-2023 Western Washington University One Year Completion, 2021-2022 Klahowya Secondary School Graduation 2021
Prior Work Experience:
Kendal Floral LLC, Weekend Merchandiser
February 2024-Present, Lacey, Washington
-Responsible for independently maintaining the floral department inside Costco as a representative of the Kendal Floral LLC brand
-Merchandising in accordance with company standards
-Reporting and communicating effectively and efficiently to district managers as well as Costco staff
-Maintaining an organized and clean working environment including the sales floor, personal workstation, and backroom
-Managing shrink as well as inventory accurately
-Answering questions and providing excellent customer service to patrons
-Having a knowledgeable and professional attitude at all times DSW Lead Store Associate Manager
October 2023-December 2023, Silverdale, Washington
-Keyholder responsible for opening/closing the store
-Performed tasks related to being the manager on duty including delegating tasks to associates and making sure they are on task and completing everything necessary as efficiently as possible
-Trusted with counting registers to ensure there were no losses, running deposits to bank on behalf of the store
-Performed tasks related to loss prevention
-Performed tasks including a high volume of customer service including one-on-one aid helping customers to find products to assist their needs whether online or in-store, problem solving, and conflict de-escalation
-Successfully ran and operated POS systems
-Successfully conducted transactions with customers, encouraging them to sign up for the company’s rewards program, informing them of all the benefits it entails, pushing for repeat business and making sure they have a memorable and hospitable experience
-Processed bi-weekly freight
-Maintained accurate marketing including displays, signage, and informing customers of the most currents specials and sales to the company’s standards
-Maintained a clean and organized work environment making sure products are neat, well kept, and in the correct locations to the ease of customers
-Fulfilled online orders in tasks including picking, packing, and shipping orders to customers across the nation
-Maintained a lighthearted and upbeat environment both for associates and customers
-Kept meticulous data on conversion rates, daily sales, and compared information and set goals for maximum profit and productivity
Los Alamos Cooperative Market Produce Manager
December 2022-June 2023, Los Alamos, New Mexico
-Performed tasks including a high volume of customer service
-Built and maintained professional relationships with local and national distributors
-Made weekly price adjustments for products in produce departments
-Kept meticulous detail of weekly costs/sales and analyzed these in order to have the highest and most accurate profit
-Consistently communicated and implemented new ideas and strategies in order to get more traffic in the department, such as community outreach, advertizing, and events
-Ran monthly inventory in the produce department
-Assisted in tasks of running and operating checkout POS systems
-Assisted customers through helping them find specific products, receiving their feedback, and helping them to find alternative products
-Placed orders and aided customers electronically and over the phone
-Performed numerous tasks around the store such as stocking, organizing, and maintaining a clean work environment
-Unloaded weekly stock deliveries
-Multi-tasked for maximum efficiency
Smith’s E-Commerce Clerk
August 2022-November 2022, Los Alamos, New Mexico
-Performed tasks relating to assisting customers placing online orders and delivering them car side for their convenience
-Using online systems and organizational skills to successfully and efficiently collect groceries and other items throughout the store
-Build and establish trust and connections between customers
-Often lifting heavy totes and pushing carts throughout the store
-Maintaining a friendly exterior and assisting customers whenever needed
-Problem solve and work with customers and associates in order to come to constructive solutions regarding issues with orders, customer complaints, and other situations that require resolution
-Working in high stress situations under pressure calmly and focussed
Freelance Landscaping and Groundskeeping
March 2022-June 2022, Bellingham, Washington
-Performed tasks relating to maintaining grounds to HOA and owner expectations
-Successfully communicated with clients to ensure their needs and desires were accomplished
-Worked 15-20 hours per week; researched and formulated my own schedule
-Strenuous, physical work in various weather conditions Other Qualifications:
-High school diploma obtained
-Valid Driver’s License obtained 2019
-Reliable vehicle/transportation
-Ability to lift up to 50 pounds
-Proficient with computers/computer systems, such as Excel
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