Los Angeles Risk Analyst

MATTHEW OLIVAREZ

Los Angeles, CA 949-***-**** ad5d2s@r.postjobfree.com

Risk Analyst with over two decades of proven expertise in fraud detection, financial risk analysis, and regulatory compliance. Adept at deploying analytical acumen to uncover insights that fortify financial integrity and enhance organizational adaptability. Eager to leverage deep industry experience in a leadership role that champions data-driven decision-making and strategic business growth.

WORK EXPERIENCE

Intuit Los Angeles, CA

Risk Analyst II, Fraud Investigation Team Jul 2022 - Jul 2023

Implemented advanced fraud detection and compliance strategies within Intuit's financial software ecosystem.

Spearheaded comprehensive financial reviews and risk assessments of merchant transactions, detecting and preventing fraud that saved the company over $1.5MM.

Developed and enhanced analytic methods for fraud detection, significantly increasing detection accuracy and operational efficiency.

Reduced case handling time by over 50%, facilitating the training of new staff members.

Sightline Payments Las Vegas, NV

Risk Analyst II Jun 2021 - Feb 2022

Managed risk and customer disputes for casino-related transactions at a leading payment solutions provider

Conducted detailed analyses of casino-related transactions to identify and mitigate instances of financial fraud.

Resolved over 3000 customer disputes quarterly, improving customer satisfaction through effective chargeback management and dispute resolution strategies.

Authored and implemented protocols detailing chargeback procedures across multiple card networks to initiate the company's chargeback process effectively.

Blackhawk Network Reno, NV

Risk Analyst II, Risk/Fraud Team Aug 2017 - Apr 2021

Drove significant fraud prevention initiatives and process optimizations at a global prepaid payment network.

Conducted a six-month investigation that dismantled a significant financial fraud ring, preventing losses of over $2MM.

Participated in the end-to-end chargeback process, resulting in monthly savings of approximately $15k for the company by mitigating write-offs.

Successfully managed approximately 1300+ cases per month, significantly reducing the collective case backlog and enhancing the department’s operational efficiency.

Managed Canadian dispute cases through affidavit of fraud procedures, prioritizing them over domestic disputes due to their higher risk profile.

Westlake Financial Services Los Angeles, CA

Title Specialist Jan 2012 - Feb 2013

Optimized loan processing and compliance for a major auto finance company.

Crafted an escalation team that slashed response time to within a single hour, ensuring swift resolution for urgent matters without the need for customers to wait in queue behind general inquiries.

Managed customer service inquiries related to smog, VIN verification, registration, and other aspects of the registration process

Financial Document Review and Compliance: Ensured financial and DMV document compliance, improving accuracy and efficiency in fund releases to dealers. Worked closely with Sales department in this role.

Epicor Software Company Irvine, CA

Dispute Resolution Manager Jul 2007 - Nov 2009

Resolved software and invoice disputes, enhancing customer relations and financial decision-making at a business software firm.

Created a team for resolution of software and invoice disputes as the primary liaison, fostering positive customer relationships while ensuring prompt conflict resolution. Conducted thorough reviews of financial data to establish credit lines and assess risk, supporting strategic financial decisions.

Peoples Choice Home Loan Irvine, CA

Internal Auditor Jan 2004 - Mar 2007

Led audits and compliance enforcement across multiple departments at a national mortgage lender.

Performed comprehensive audits across various departments, ensuring operational adherence to risk management policies and regulatory standards.

Monitored customer service and collections teams to ensure adherence to company-mandated policies and procedures, fostering a culture of compliance and accountability.

Traveled to offices throughout the U.S. to conduct in-person audits of underwriting, sales, and other operational departments, ensuring consistent application of business standards and identifying areas for improvement.

Provided detailed reports that guided the restructuring of customer service and collections strategies, enhancing overall efficiency and compliance.

CERTIFICATIONS

Data Analyst Entry Level (DAEL) Certification (2024)

Introduction to Anti-Money Laundering (AML) Certification (2024)

EDUCATION

Golden West College Huntington Beach, CA

Attended Business Administration courses (2000). Maintained a 3.5 GPA

SKILLS

Data Analysis, Statistical Analysis, Fraud Detection, Fraud Prevention, Risk Analysis, Financial Reviews, Regulatory Compliance, Audit Techniques, Anti-Money Laundering (AML), KYC?KYB Verification, FinCrime Investigations, Advanced Excel Functions, SQL, Team Leadership, Strategic Planning, Process Optimization, Analytical Reporting, Technological Proficiency, Compliance and Regulatory Knowledge, Critical Thinking, Conflict Resolution, Customer Service and Dispute Resolution, Chargeback Management, Communication Skills, Problem Solving, Microsoft Office Suite

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