ResumeLogin
Search for: Jobs   Resumes
Keywords or title City, state or zip code

Customer Service Call Center Management Insurance

Post jobs
Country: United States
State: California
City: Diamond Bar
ZIP: 91765
Salary: 13.00
Posted date: 3/24/2011   all resumes
Email: uyc11f@r.postjobfree.com
Contact Info: *********@*****.***
Show Full Resume Send Message Free
Email me new resumes like this


Email
Resume Text:


Dorian Cox
uyc11f@r.postjobfree.com
909-***-****

Qualifications:
• Dedicated to professional effectiveness
• Ability to amass large amounts of information
• Goal, detail and efficiency oriented
• Excellent with customer relations and time management
• Ability to set and meet deadline objectives
• Conscientious and self-motivated
• 5+ years Customer Service and Call Center
• Expertise in numerous software and databases including, but not limited to, MS Word and MS Excel
• Ability to analyze, support and maintain corporate and traditional accounts

Experience:

Alta Resources, Brea, CA 2010-Present
Southern California 511/WellPoint Call Center
Customer Service Specialist-Southern California 511
• Answered 80-100 incoming calls on a daily basis regarding Southern California freeway traffic
• Reported daily traffic analysis to inbound callers and gave alternate driving routes based upon the callers location and preferred route
• Assisted hearing impaired individuals locate street routes and assisted the callers with rideshare information
WellPoint Call Center
• Answered incoming calls regarding open enrollment for Medicare clients
• Informed clients of their personal insurance information, reported statistical information, and gave cost quotes to the client
• Connected prospective clients with insurance agents to schedule in-home appointments and phone analysis

Allstate, Diamond Bar, CA 2008-2009
Call Center Customer Support and Claims Representative Associate
• Responsible for managing accounts on a daily basis
• Answered all incoming calls regarding insurance information and account set up
• Properly queued accounts based on predetermined criterion set by the management team
• Researched claims documents and laws for Allstate agents to ensure that all State and Federal regulations were met by all agents
• Met and exceeded queue and national inbound call goals

HSBC, Pomona, CA 2005-2007
Customer Care Representative/Collections Call Center
• Answered all incoming calls from active and prospective customers with questions or concerns regarding their accounts received via phone or through email correspondence
• Assisted with calls that required deviation from standard screens, scripts, and procedures
• Utilized computerized system for tracking, information gathering, and/or troubleshooting
• Provided basic knowledge of the organization, products, and services
• Communicated effectively to problem-solving issues for customers
• Performed skip tracing and collections calls on 60-180 day delinquent accounts
• Made payment arrangements and gave credit card counseling agreements to support timely payments of outstanding bills

Education:
General Education
Kaplan University, Boise, ID

Similar Resumes

Executive Admin Associate, Manager, Assistant Manager, Teacher
United States - registered, nj, operations manager,...

Developer Javascript Engineer Los Angeles Jquery
Mountain View, CA - avery, django, dojo, html5, css3, 12345, rails,...

Inside sales executive
Guthrie, OK - inside sales, inside, ceo, health insurance,...

Experienced Training and Quality Assurance Professional
Pembroke Pines, FL - philippines, sharepoint, offshore, registered, qa,...

Insurance Call Center Health Agent Life Business
Cranston, RI - call center, agent, insurance agent,...

Material Handeling, Warehousing, MS Office (Excel, Word, Works)
Wichita, KS - cdl, www, housekeeper, ks, operator, voice,...

Business Analyst, Project manager Insurance Agent
El Paso, TX - shelf, product design, annuities, 125k, quotes,...

Computer Com Team Looking Email Hotmail Hard Bad
Atlanta, GA - atlanta, looking, ga, bad, computer, hard, hotmail,...

Independent Contractor
Chatham, VA - 2013, henderson, insurance agent, pizza, moore,...

Engineer Project Manager Mechanical Management
United States - hvac, arch, dubai, engineer, thermal,...



©2014  PostJobFree.com - Home - Latest Resumes - - Update or Delete my resume