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Customer Service Administrative Assistant

Houston, Texas, 77064, United States
$13 an hour an up
May 28, 2012

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Julissa Miranda-Flores

***** ******* **** **.

Houston, TX 77064


Objective: To obtain a clerical position in an environment that provides an opportunity to obtain knowledge and skills for future growth.

Knowledge, Skills and Abilities required:

• Proficiency in verbal communication in English and Spanish and understanding

of basic written English and Spanish.

• Demonstrated ability to work effectively in a team environment.

• Demonstrated problem solving skills in a complex environment.

• Demonstrated effective interpersonal relationship and customer service skills.

• Good organizational and time management skills

• Good working knowledge of local social service resources or skills to acquire

and use this knowledge and information expeditiously.

Work History:

April 2012 – Present / Cypress Mill Dental Cypress,TX/ Front Desk Clerk

• Greeted patients and visitors.

• Answered telephones, directed calls and took messages.

• Compiled, copied, sorted, and filed records of all patients.

• Maintained and updated filing; filed and retrieved patient charts.

• Operated office machines, such as photocopiers and facsimile machines, voice mail and personal computers and scanner.

• Communicated with patients, employees, and other individuals to answer questions.

November 2010 – April 2012/ Castle Dental Centers Houston, TX/Patient Care Coordinator

• Review provider schedules and individual patient charts and assist the care team

in coordinating care for visits and for future dental care needs.

• Handle non-appointment related calls from patients. Resolve the reason for the

call or route to the appropriate party.

• Provide an effective communication link between patient and dental staff,

including relaying messages from providers, gathering information from patients

for providers, etc.

• Support patients and providers in the medication refill process

• Use registry and other information to inform care team members.

• Act as a back-up to other Patient Care Coordinator or to other Care Team

members as needed.

• Perform other duties as assigned.

November 2011 – November 2008/ Capital Financial Services Houston,TX/Bookkeeping Clerk

• Provided administrative/secretarial support for the department/management such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries.

• Responsible for day to day secretarial duties; calendar, typing, filing, all official company correspondence and any other administrative duties required.

• Operated personal computer to compose and edit correspondence and memorandum from dictation, verbal direction, and from knowledge of established departments.

• Collected and input data of invoices and support documents and ensured strict confidentiality of financial records.

• Performed general Payroll copying and filing including but not limited to W-2’s ,

W-4's, personal & company checks and direct deposits.

• Maintained required forms and documentation in order to process Texas Workforce Commission quarterly payment & quarterly Federal Tax Return form 941 for

150 clients.

• Accounts Receivable; handle a broad scope of internal processes encompassing the daily management of collecting payments & QuickBooks Bookkeeping for 30+ clients.


2002 – KATZ Technical School –Nurse Aide Program

2001- Texas School of Business- Medical Assistant Program

1994 - Texas School of Business – Administrative Assistant Program

1993 – Jersey Vfillage High School - Graduate

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