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Resumes 81 - 90 of 5152 |
Washington, DC
... technology includes the Video Telecommunications (VTC) equipment, conference call equipment and bridge line technology. ... Screened all incoming callers and visitors, personally taking care of many requesting and resolving complaints. Read ...
- Apr 17
Washington, DC
... KNOWLEDGE & SKILLS Personnel 20-30 management Strong analytical, problem solving skills, audit claims, customer/client service management, inbound and outbound call center CWOS, eCMIS, Maxstar Various telecommunication software applications: Nortel, ...
- Apr 17
Centreville, VA
... Work Experience United Health Group – NJ: IVR Tester (Oct 2022 – Present) Responsibilities: Write and execute test cases for UHG IVR Genesys Call Center following BRD and FRS documentation. Write and execute test cases using IVR automation tool ...
- Apr 15
Chantilly, VA
... Supported on call rotation and handled all Production Incidents efficiently and extensively used Pagerduty and Service now tools for incident management and for scheduled deployments. Implemented Splunk for application log. Metrics and for tracing ...
- Apr 14
Washington, DC
... • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty. • Answered phones promptly to record and confirm reservations. • Cleaned and restocked counter areas, replenished cash drawer and checked server ...
- Apr 13
Washington, DC
... Provide beeper on-call service for system failures. Computer Programmer/Analyst/Project Lead Burlington Northern Railroad - St. Paul, MN February 1987 – January 2003 Write computer mainframe programs in COBOL, FOTRAN, ASSEMBLER, languages for ...
- Apr 12
Herndon, VA
... 2022 WordPress Developer (Graduate Assistantship) National High Performance Computer Center for Computational Engineering Sciences (NHR4CES) works in cooperation with RWTH Aachen University to provide courses for high-performing applicants in ...
- Apr 12
Ashburn, VA
... Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Focused and reliable bottle server bringing high ...
- Apr 12
Washington, DC
... · Regular attendance and spending quality time with each call · Promoted to full time associate after completing training ... · Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions · ...
- Apr 12
Washington, DC
... • Participated in after-hours upgrades, troubleshooting, and on-call availability as needed. • Ability to assess a situation, identify problems, and devise corrective action.
- Apr 11