| Resume alert | Resumes 71 - 80 of 682 |
Cyber Security Risk Management
Sterling, VA
... for hourly awareness 100% MFA roll out across all Vectrus employees, KPI dashboard Service Desk automation 20% reduction – ticketing elimination - self service Global Phase in IT operations to support Vectrus contracts Implement auto pilot process ... - Jan 15
... for hourly awareness 100% MFA roll out across all Vectrus employees, KPI dashboard Service Desk automation 20% reduction – ticketing elimination - self service Global Phase in IT operations to support Vectrus contracts Implement auto pilot process ... - Jan 15
Project Manager Scrum Master
Chantilly, VA
... Tools Used- Smartsheet, ADO (Azure Devops), SharePoint, Postman, Service Now, MS PowerPoint, MS Excel, MS Word IT Team platform upgrade: Project to upgrade DotNet to version 6. Worked as Product Owner with IT team, DBA, DevOps and Business Analyst ... - Jan 04
... Tools Used- Smartsheet, ADO (Azure Devops), SharePoint, Postman, Service Now, MS PowerPoint, MS Excel, MS Word IT Team platform upgrade: Project to upgrade DotNet to version 6. Worked as Product Owner with IT team, DBA, DevOps and Business Analyst ... - Jan 04
Cyber Security Analyst
Springfield, VA
... Proofpoint, Okta, Kali Linux, Invicti (formerly Netsparker), Absolute, OWASP Top 10 Programming Networking Protocols: Bash, PowerShell IPS, IDS, DNS, TCP/IP, UDP, DHCP, HTTP/HTTPS Operating Systems Ticketing Tools: Windows, macOS, Linux ServiceNow - Jan 02
... Proofpoint, Okta, Kali Linux, Invicti (formerly Netsparker), Absolute, OWASP Top 10 Programming Networking Protocols: Bash, PowerShell IPS, IDS, DNS, TCP/IP, UDP, DHCP, HTTP/HTTPS Operating Systems Ticketing Tools: Windows, macOS, Linux ServiceNow - Jan 02
Information Technology Secret
Herndon, VA
... • Using Remedy Ticketing System to Provide both onsite and remote helpdesk support/service to customers. VOIP Engineer January 2019 – October 2019 Ronin/ All Native Group/ US Department of State Arlington, VA Supports voice engineering initiatives ... - 2023 Dec 30
... • Using Remedy Ticketing System to Provide both onsite and remote helpdesk support/service to customers. VOIP Engineer January 2019 – October 2019 Ronin/ All Native Group/ US Department of State Arlington, VA Supports voice engineering initiatives ... - 2023 Dec 30
Information Systems Security
Warrenton, VA
... • Participated in ticketing/trouble calls system, creating, assigning, and resolving computer problems, computer imaging and network health check. • Diagnosed and resolved hardware and software problems for a wide range of IT products, including ... - 2023 Dec 21
... • Participated in ticketing/trouble calls system, creating, assigning, and resolving computer problems, computer imaging and network health check. • Diagnosed and resolved hardware and software problems for a wide range of IT products, including ... - 2023 Dec 21
Business Development Information Systems
Fredericksburg, VA
... Develop and implement AVM ticketing remediation campaigns, including coordination and communication between organizations and stakeholders. Establish a governance structure that identifies key performance indicators, sets milestones, and establishes ... - 2023 Dec 19
... Develop and implement AVM ticketing remediation campaigns, including coordination and communication between organizations and stakeholders. Establish a governance structure that identifies key performance indicators, sets milestones, and establishes ... - 2023 Dec 19
Information Technology Security
Stafford Courthouse, VA
... Documented the phone calls via the ticketing system, and supply work notes so that other technicians will understand the customer’s needs. - 2023 Dec 17
... Documented the phone calls via the ticketing system, and supply work notes so that other technicians will understand the customer’s needs. - 2023 Dec 17
Cyber Security Top Secret
Stafford Courthouse, VA
... Used ticketing systems to manage and process support actions and requests. Documented transactions and support interactions in system for future reference and addition to knowledge base. Monitored systems in operation and input commands to ... - 2023 Dec 13
... Used ticketing systems to manage and process support actions and requests. Documented transactions and support interactions in system for future reference and addition to knowledge base. Monitored systems in operation and input commands to ... - 2023 Dec 13
Customer Support Specialist
McLean, VA, 22101
... EMPLOYMENT April 2023 – Present REI Systems Sterling, VA Customer Support Specialist for an enterprise software company ● Provided Tier 1 customer support solutions via email using Zendesk ticketing system while triaging issues on company’s ... - 2023 Dec 13
... EMPLOYMENT April 2023 – Present REI Systems Sterling, VA Customer Support Specialist for an enterprise software company ● Provided Tier 1 customer support solutions via email using Zendesk ticketing system while triaging issues on company’s ... - 2023 Dec 13
Sql Server Database Administrator
Sterling, VA
... Addressing SQL Server and database issues with the ServiceNow ticketing system per their priority level to meet SLA time. Performed both in-place and side by side upgrades from SQL 2012 servers to SQL server versions that applications connecting ... - 2023 Dec 12
... Addressing SQL Server and database issues with the ServiceNow ticketing system per their priority level to meet SLA time. Performed both in-place and side by side upgrades from SQL 2012 servers to SQL server versions that applications connecting ... - 2023 Dec 12