Registered Pharmacist, Data Analyst, Medical Writer (Work at Home) |
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STEVE J. ROBERSON
Ft Worth, TX *****
(817) ***-**** (Home)
(817) ***-**** (Cell)
x34mtl@r.postjobfree.com
A Registered Pharmacist with a wide range of experience in the pharmacy-related areas of Medical Writing and
Communications. Additional expertise includes resource management, data analysis and patient counseling.
Outstanding ability to confer with multiple levels of contributing team members, from medical representatives to
executives, and determine appropriate materials for publication. Able to analyze data and present summaries in a
variety of formats targeted to highly diverse audiences. Self-starter with the ability to set and follow priorities, while
being flexible enough to adjust to changing demands.
* Medical Writing
* Communications
* Marketing
* Neuroscience
* Pharmacy
* Publication
* Women’s Health
* Data Analysis
PROFESSIONAL EXPERIENCE
MEDCO HEALTH SOLUTIONS, Ft. Worth, TX 2001 – 2011
Editor-in-Chief, Medco Specialist Newsletter (2006 – 2011)
* Wrote, formatted, and edited Medco Specialist, a clinical information newsletter distributed to over 5,000 employees
of Medco Health Solutions through electronic and hard copy.
* Published over 16 issues during five years as editor at a minimal budget cost, while meeting production
deadlines.
* Coordinated receipt of articles from pharmacist-writers at 14 sites across the Medco enterprise.
* Reviewed contributed materials and recommended revisions in scope and content.
* Collaborated with outside publishers to get hardcopy issues produced and distributed to Medco sites across the
U.S. in a timely manner.
Metrics Manager, Neuroscience Therapeutics Resource Center (TRC) & Women’s Health TRC (2008 –
2011)
* Wrote and monitored metric measurements associated with Neuroscience & Women’s Health patient
medication use.
* Developed and published reports tracking Neuroscience TRC cost of doing business.
* Distributed daily/weekly/monthly reports to TRC management.
* Created and facilitated monthly PowerPoint presentations detailing the Neuroscience TRC accomplishments to
Medco corporate management.
* Received Medco President’s Award for outstanding work in helping launch the Women’s Health TRC.
Clinical Manager, Neuroscience Therapeutic Resource Center (TRC) (2007 – 2008)
* Developed metric material and training resources for Neuroscience TRC staff.
* Implemented tracking systems for staff efficiency, patient responsiveness, and medication use.
* Supervised 42 pharmacists, including 15 specially-trained Neuroscience patient-contact pharmacists.
Supervisor, Drug Utilization Review (DUR) and Clinical Review Areas (2005 – 2007)
* Supervised staff of 44 pharmacists working primarily in DUR and Clinical Review areas of Medco Texas
pharmacy.
* Increased level of morale in Clinical Department as evidenced by going from half the pharmacists threatening to
leave the department, to being able to recruit and add three additional pharmacists to the clinical staff.
* Resolved escalated issues resulting from patient or physician dissatisfaction, with only one instance of an
escalation going past my desk to higher level management.
Lead Pharmacist, Seniors Drug Utilization Review (SDUR) Area (2003 – 2005)
* Coordinated scheduling and workflow in the Seniors DUR specialty area supervising 15 pharmacists and two
pharmacy technicians.
* Maintained the highest level of patient service at the lowest cost in the eight year history of SDUR.
STEVE J. ROBERSON
Page 2
Trainer, Communications (Internal & External) (2002 – 2005)
* Certified Communications trainer for new Medco employees in Ft Worth. Trained over 200 employees at the
Medco Texas facility in the most effective ways of connecting with customers, as well as useful techniques for
dealing with difficult customers.
* Demonstrated marked improvement in calling skills of Medco employees as a result of the training.
Staff Pharmacist (2001 – 2003)
* Served in various pharmacist duties, including: prescription entry, drug utilization review, quality checks, physician
calls, patient phone counseling, skills training for new pharmacists, and special projects.
K-MART, Haltom City, TX 1999 – 2001
Pharmacist-in-Charge (2000 – 2001)
* Managed the pharmacy in a K-Mart department store, supervising four employees.
* Responsible for record maintenance, pharmacy performance, and quality of service.
* Successfully completed many additional assignments with multi-store impact for Pharmacy District Manager.
* Performed duties of a Registered Pharmacist on a daily basis.
Staff Pharmacist (1999 – 2000)
* Performed duties of a Registered Pharmacist on a daily basis.
ADDITIONAL RELEVANT EXPERIENCE
AMERICA’S VOICE Cable Television Network, Washington, D.C.
Sales / Marketing Manager, Midwest Region
TIMERITE, INC. (Division of the Southern Baptist Radio & TV Commission), Ft. Worth, TX
General Sales & Marketing Manager
SOUTHERN BAPTIST RADIO & TV COMMISSION, Ft Worth, TX
Production Assistant
VETERANS ADMINISTRATION, Chillicothe, OH
Pharmacy Director
EDUCATION
MA Communications, Southwestern Theological Seminary, Ft. Worth, TX
MBA, Ohio University, Lancaster, OH
BS Pharmacy, University of Louisiana Monroe, Monroe, LA
PROFESSIONAL CERTIFICATIONS AND AFFILIATIONS
6-Sigma Black Belt
American Medical Writers Association
American Pharmacists Association
Registered Pharmacist in Texas, Louisiana, and Oregon
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