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Desktop Support Specialist

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Country: United States
State: Colorado
City: Lakewood
ZIP: 80235
Posted date: 4/23/2008   all resumes
Contact Info: ********@*****.***
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Eugene J. Delgado

**** *. ********* ******* (H) 303-***-****
Lakewood, CO 80235 ********@*****.***

TECHNICAL SKILLS

Hardware: Installation, troubleshooting, and upgrading computers.

Software: Windows/Office, Active Directory, Lotus 1-2-3, HTML, and most widely used business applications. Heat, Citrix, and PowerQuest imaging software.

Diagnostics: Hardware and Software troubleshooting for computers and printers.

Certifications: A+ Certification #COMP1O529956, working on MCSE.

EXPERIENCE

Archstone-Smith 2003-2008/02
Technical Support Professional

. Assist local and remote user’s with all technical needs on Windows XP/2000/98 platforms.

. Troubleshoot hardware and software related problems on Compaq HP desktops and laptops.

. Manage user and computer accounts in active directory.

. Assist users with logging into and working within citrix applications.

. Work with remote vendors and remote offices to resolve network related problems.

. Assist users logging into network remotely using the Shiva and Cisco VPN client and AT&T and iPass dialup software.

. Setup and configure blackberry and Palm handhelds.

. Prepare training materials and train users on various software and network applications.

. Create documentation for creating logins and password for leasing software (MRI).


Telespectrum 2001-2003
Technical Support Professional

. Help user’s get online into a secured site (The HP). Reset passwords and walk user’s thru troubleshooting techniques to get online.

. Application specialist to walk user’s thru submitting applications online that were having trouble accessing applications.

. Help create products on the @home site for Compaq (Web Site Team) using HTML.

Gateway Computers 1999-2001
Technical Support Professional

. Troubleshoot, install, and configure Gateway’s line of home computers and printers, to include Microsoft’s OEM software and the Gateway.net web site at Gateway’s Colorado Springs Client Care Call Center and Country Store.

. Help develop technical guide for new technicians which made it easier for them to learn their jobs.

. Improve repair backlog from 2 months to 2 weeks at Gateway Country Store.

. Award for Top 10% of support technicians for 3 quarters.

. Voted Most Valuable Team player.

U.S. Army 1993-1999
Military Police Desk Sergeant

. Managed the day-to-day Military Police operations at Ft. Carson. Work as a liaison customer service representative for the Provost Marshall.

. Supervisor for 6-8 Patrols daily and the installation gates.

. Assign patrols to special calls within the installation.

American Management Systems 1986-1993
Technical Librarian

. Maintained the technical library for Minerals Management Service. Keep track of all technical manuals and programs. To assist and maintain.

. Wrote database program for keeping track of databases improving management of projects.


EDUCATION
Colorado Technical University
Major: IT Management (Ongoing)

National American University
Networking (Certification of Completion)

REFERENCES:

Cindy Addy
Sr. HR Consultant
303-***-****

Eric White
Systems Administrator
303-***-****

Sam Sawhney
Network Administrator
303-***-****

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