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Ophthalmic Technician/ Ophthalmology Clinic Leader

Dallas, Texas, United States
March 16, 2010
Contact Info:

George B. Vice

**** ********* #****
San Antonio, Texas 78229 Cell phone: 972-***-****

Proven administrative/ophthalmic professional with accomplished background in operations management, staff development, cost effectiveness and customer satisfaction. Intuitive insight into the needs of others.
Highly articulate, persuasive team-builder with strong computer skills in Microsoft Office, Kronos and EMR.

Professional Experience
Clinic Manager – University of Texas Southwestern Medical Center, Department of Ophthalmology
Dallas, Texas – 7 - 2006 – 9 – 2009, Salary History: Start $69,500 End $72,250.
• Supervised daily operations of multi-physician practice; 3 medical clinics, 1 Optometry Services Clinic, 1 large Optical Shop; staff of 17 employees.
• Patient access management; coordinated patient registration/financing, improved upfront cash collections and reduced denials through staff education and monitoring.
• Managed fiscal activities, including assisting in development of budgets, posting and reconciling all accounts, preparing cost analyses and maintaining financial compliance.
• Increased customer access by 12 % the first year, 4% the second year, 5% the third year.
• Increased return on investment in Optical Shop from 17% up to 28% then increased volume of sales.
• Received “Service Plus Award” for customer satisfaction.
• Department Clinical Patient Safety Monitor.
• Communicated and composed memorandums, meeting minutes, various reports for cross functional concerns including recommended changes in policy and procedures.
• Maintained and coordinated personnel record keeping and transactions including staff recruitment, change of status, leave requests, attendance records and performance evaluations.
Clinic Manager/ Chief Ophthalmic Technician – Texas Tech University Health Sciences Center, Department of Ophthalmology, Lubbock, Texas – 10 - 1999 to 7 – 2006, Salary History: Start $36,000 End $50,000.
• Supervised daily operations of multi-physician practice; 2 medical clinics, 1 Optometry Services Clinic; staff of 16 employees.
• Created customer friendly environment resulting in a 95% rating from Press Ganey Patient Satisfaction Survey 2004-2006.
• Ophthalmic photographer and retinal angiography using OIS/Topcon digital fundus camera system.
• Assisted Retinal Ophthalmologist with air gas fluid exchange, ocular injections and OCT.
• Co-Chairman of Texas Tech Ophthalmology Technician Seminar for 1999-2006.
• Joint Commission on Accreditation of Healthcare Organizations: received accreditation for 2003-2008.
• Assisted in preparation of the annual budget by providing projections on employee merit raises, equipment purchases, equipment maintenance and operations.
• Department Clinical Patient Safety monitor.
• Maintained personnel records on all assigned employees including performance evaluations and credentialing files on staff employees.
• Provided statistical analysis for practice flow, surgical totals, medication expense, equipment purchases.

Business Manager/ Chief Ophthalmic Technician - Retina & Uveitis Consultants of Texas, P.A.
San Antonio, Texas – 4 - 1997 to 10 – 1999, Salary History: Start $30,000 End $32,000.
• Supervised daily operations of practice; staff of 5 employees, hiring and setting priorities.
• Ensured successful start up of business by means of marketing strategy and accounting techniques.
• Patient access management; coordinated patient registration/financing, improved upfront cash collections and reduced bad debt, reduced denials through staff education and monitoring.
• Managed physician fee schedules.
• Ophthalmic Photographer and retinal angiography using Zeiss Fundus camera system.
• Trained newly hired Ophthalmic Assistants.
• Department Clinical Patient Safety Monitor.
• Coordinated accounts payable, accounts receivable management, ensuring 100% accountability.
• Maintained and prepared comparative analysis reports for practice improvements by the use of spreadsheets to analyze customer flow, staff assigned; resulting in practice quality improvements.
• Assisted in the creation of policies and procedures for the new practice.

Ophthalmology Technician - Medical Center Ophthalmology Associates,
San Antonio, Texas – 2 - 1996 to 3 – 1997, Salary History: Start $28,000 End $28,100.
• Assisted 7 Ophthalmologist in a 14-technician office controlled the flow of 30 to 40 patients per day.
• Performed coding/compliance, history, refraction, color vision, depth perception, visual acuity, eye muscle balance and visual field tests.
• Analyzed patient eye glasses/contact lenses to determine prescription.
• Maintained all minor surgical and ophthalmic equipment.

Clinic Manager/Ophthalmic Clinical/Surgical Technician - United States Air Force – 6 - 1974 to 10 - 1995
• Distinguished career as a non-commissioned officer. Salary History: Start $16,000 End $32,000.
• Managed, trained, and coordinated clinical ophthalmology operations and staff at Wilford Hall Medical Center, (Residency Training Program) San Antonio, Texas, Homestead, Florida, Lakenheath, England, and Biloxi, Mississippi.
• Maintained accountability of equipment accounts valued at $3 million.
• Prepared yearly budgets, ordered supplies and controlled equipment inventory.
• Improved patient access to specialty clinics resulting in a 50% reduction in no-show rates and a dramatic decrease in patient backlogs as Clinic Manager at Wilford Hall Medical Center, (Residency Training Program) San Antonio, TX.
• Department Clinical Patient Safety Monitor.
• Increased patient appointment availability by 25% for outpatient specialty clinics while assigned as Specialty
Clinic Manager at Homestead, Florida.

Professional Education

Bachelor of Science - Business Administration with specialization in Healthcare Administration,
Wayland Baptist University, San Antonio, Texas, 1998
Associate of Applied Science – Optometric Technician
Community College of the Air Force, Maxwell, Alabama, 1995

Accomplishments and Training

Certified Ophthalmic Technician Current ID # 97740
Ophthalmology Surgical / Technical Course
Apprentice Medical Service Specialist Course
Medical Fundamentals Course
Honorable Discharge
Air Force NCO Academy Course
NCO Leadership School Course
Basic Military Training