Ilene Pulido*** *. ***** **., ******
, CA *****
RECEPTIONIST/ OFFICE ASSISTANT
Dedicated Receptionist/ Office Assistant with 10 years experience. Constantly achieving record high customer satisfaction, and outstanding work performance supporting office staff.
Outstanding interpersonal skills
Strong verbal communication
Computer literate (wpm40)
Multi task management
Worked with minimal supervision
General office machines
Excellent telephone techniques
Secretary/ Building and Safety Department February 2010 to August 2010 City of Torrance – Torrance, CA
A fast paced environment in which guest demand high levels of service in regards of development in the City of Torrance.
Accomplished Tidemark software used on A daily bases to review activities during the process of any and/ or all development in City of Torrance, submitting plans, scheduling inspections per residence request, checking the status on permits issued, and unpermitted work, enter complaints via phone, email, fax, and walk ins. Determined/and directed guest to the responsible department (Planning, Environmental, Waste Management, and Public Works) to handle complaints, questions, and/or concerns on a case to case bases. Distribute/ and mailed plans out for corrections, Adding owner, architectures information. Distributed the necessary forms to request to view blueprints and microfiche film regarding the project at hand.
Clerical volunteer August 2009 to February 2010 City of Torrance – Torrance, CA
400+ hours of experience with the housing department (Section 8) accepting applications from the disabled, elderly, families and/ or single individuals applying for low income housing. Heavy customer service to the public in regards of completing the low income housing form and explanation of guidelines that qualifies them to be a candidate for the program (approximately 20,000 applicants) Supported my staff members: maintain correspondence, distribute and submit applications, and answer phone. Solely accomplished utilizing HAPPY software. Mailed forms to the applicants that were currently on the waiting list (approximately 2500) to update any changes in their living status to the Housing Authorities. Confirmed, updated, and cancelled, placing the applicant to 1 of 16 category based on the information provided and responded before the deadline.
Instructional Assistant/Secretary September 1997 to January 2007 SCROC – Torrance, CA
Supported a team of 4 dental instructors, interacting with students with the desire to learn and obtain a career in Dental Assisting. I prepared, lesson plans, classroom materials and demonstrated set ups for several procedures that would be utilized in the dental office. Observed, recorded and evaluated the student’s performance (as follows) at chair side: X-rays, CPR, practice OSHA compliance, and understand HIPPA guidelines before placed at internship .Prepared departmental contracts for Dentist whom volunteered their dental offices as an internship site for our students. Maintained all records supporting grades, performance, attendance, OJT (on the job training) performance and hours. Submitted students information to Sacramento (ADAA) whom were issued a radiology license and Dental certificate
San Pedro WASC center 1993 San Pedro, CA, Los Angeles General Education
PCI College 2009 Gardena, CA, Los Angeles, Office management Systems Certificate of completion
Southern Cali. Regional Occ. Center 1997 Torrance, CA, Los Angeles Dental Assisting
OSHA Compliance and HIPPA certificate
Available upon request.