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Customer Service Quality Control

Birmingham, Alabama, 35215, United States
February 06, 2012
Contact Info:

Alfonzo Denson home: 205-***-**** *** **th CT NE cel: 205-***-****

Birmingham AL. 35215 email:

“The difference between a successful person is not the lack of strength,

not the lack of knowledge, but rather the lack of will. ”

Profile - A proven dedicated serviceman with a unique combination of social services, emergency medical, and fire safety skills. Goal oriented, highly motivated with strong commitment to teamwork and quality service.

Career Objective- includes continuing professional growth in social /community service to advance the goals of the organization.


BS. - Business Management

Alabama A&M University

Huntsville, Alabama ( 12/1994)

Work Experience

Birmingham City Fire/Rescue

Birmingham Alabama (1998-present)


Control and extinguish fires protecting life and property

Fire suppression in structural as well as wild land environments

Administered emergency medical services under highly stressful conditions

Conducted fire safety and prevention education under the supervision of a fire captain

Administered maintenance of fire apparatus, safety equipments, and vehicle

Administered burn treatment, CPR, and 1st Aide

Emergency planning and hazardous material mitigation

Operates firefighting vehicle.

Inspect building for fire hazards and compliance with prevention ordinances.

Seraaj Family Homes

Birmingham Alabama (1996-1997)

Family Support Worker

Assisted neglected children to develop a positive self-identity.

Formulated behavior analysis and behavior intervention plans.

Case management services.

Chart review, documentation, and assessment of family progress.

Education Advocacy (special needs assessment).


University Of Alabama,

Birmingham, Alabama (1995)

Wage and Salary Auditor

Ensured accurate mathematical computation of employee annualized salary.

Audit wages.

Surveyed wage and salary profiles.

Analyzed annual employee wages and managed personnel database.

Alabama Power, Southern Company

Birmingham Alabama (1994)

Administrative Intern

Performed benefit analyses and made recommendations for implementations.

Ensured proper administration and quality control of the company’s safety program for site field workers.

Performed various administration duties as assigned.

Birmingham City-Street and Sanitation Department

Birmingham, Alabama (1990-19993)

Administrative Intern

Performed customer service

Performed administrative assistance to personnel

Laborer, performed sidewalk repairs within the Birmingham City Limits


Technical- Operating Systems- Windows 2000+

Applications- MS Word, MS Excel

Case mgt.- Managing case files, and documentation.

Community Outreach- Coordinated and conducted educational classes on fire safety

Emergency- 1st Aide and CPR certified