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Customer Service

Location:
Quincy, Massachusetts, 02169, United States
Salary:
30,000
Posted:
April 23, 2012
Email:
mb9ztc@r.postjobfree.com
Contact Info:
*********@*****.**


KAMALJIT BAINS

*** ******** *****, ***# ****

Quincy, MA, 02169

Tel: 617.***.****

E-Mail: mb9ztc@r.postjobfree.com

OBJECTIVE

To obtain a position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name. I have excellent time management and organization skills, ability to multi-task under concurrent deadlines. With my strong managerial skills that can benefit the customer, employee, company and its shareholders.

HIGHLIGHTS OF QUALIFICATIONS

Over 15 years’ experience in Customer Service/Administrative responsibilities

Dynamic personality that inspires people that want to work with me

Highly independent, punctual and efficient

Committed and responsible organized and proficient in working as a team

Work efficiently in a fast paced environment, ability to multi task and meet deadlines

WORK EXPERIENCE

May 2011- Jan 2012 Customer Service Manager/Collector Primer Fitness Centre

Milton, Ontario

• Managing staff and assigning daily tasks/schedules

• Following up with clients on overdue payments

• Brining in Sales and promoting fitness services

Feb 2005 – Dec 2010 Customer Service Rep. (CSR) CIBC Bank

Brampton, Ontario

• Performed variety of sales and services to Business Banking customers, either face to face or through an alternate channel.

• Exceed customer expectations in terms of speed, efficiency, certainty and professionalism, either face to face or through an alternate channel.

• Maintained superior and courteous service to promote products and expand customer relationships.

• Emphasized on client conversion, acquiring new account relationships, making qualified referrals and developing existing client portfolios through the cross and up-sell of CIBC products and services that cross multiple distribution channels.

Aug 2004 – Feb 2005 Office Administrator Sharp Exteriors

Oakville, Ontario

• Creating spreadsheets for costing and Answering and redirecting incoming calls

• Participates in business development programs within area of specialty to enhance product knowledge and cross selling skills.

• Assisting Accounts Payable department with payroll and collection

• Scheduling for Sales Reps. for day to day jobs/assignments

Mar 2001- Aug 2004 Office Administrator HomeLife United Realty

Mississauga, Ontario

• Managing staff daily tasks and schedules

• Answering and redirecting incoming calls to real estate agents

• Handled high volume real estate offers from sales representatives

• Balance bank statements and prepare daily bank deposits

• Collecting Accounts Receivables from other real estate offices

• Trained staff to execute and assist the sales representative with the real estate offers

• Preparing and distributing payroll to realty staff

• Preparing and presenting month end reports to senior management

• Trained office staff with the company’s paging system and real estate accounting systems

• Dealing with lawyers regarding real estate closing deals

• Preparing real estate offers for sales representatives and senior management

Jan. 1997 – Mar. 2001 Receptionist/ Daminco Inc.

Accounts Receivable Mississauga, Ontario

• Answering and redirecting incoming call to various departments

• Handled high volume sales calls for sales representatives

• Balance bank statements and prepare daily bank deposits

• Collecting Accounts Receivables from customers

• Administrator supporting tasks

• Assisting with Customer inquires

• Prepared courier and custom forms for shipments

Dec. 1995 - Jan. 1997 Receptionist/Secretary Abees/ White

North York, Ontario

• Handled high volume sales calls for sales representatives

• Balance bank statements and prepare daily bank deposits

• Collecting Accounts Receivables from customers

• Filing Customer service reports and presented them to senior management

• Administrator supporting tasks

Sept. 1994 - Jan. 1995 Telemarketing Sales Rep. BDP Data Services

Etobicoke, Ontario

• Telemarketing for telephone accounts for Telus company

May 1994 - Sept. 1994 Telemarketing Sales Rep. Marusa Marketing

Toronto, Ontario

• Telemarketing for insurance accounts for Canadian Tire

Dec. 1989 - Feb. 1993 Administrative Clerk Shanker Wood Crafts

Mississauga, Ontario

• Balance bank statements and prepare daily bank deposits

• Expediting the company Sales orders

• Accounts Receivable & Account Payable.

• Filing invoices, and entering customer orders into the company MRP system

• Typing letters and quotes for sales representatives.

EDUCATION

Graduate:

• Accounting 1 & 2, Intermediate Accounting 1 & 2, Advanced Accounting 1 & 2,

• Simply Accounting (Certificate), Caricom Institute of Technology,

• Banking and Finance (Diploma), The Toronto School of Business

REFFERENCES

Available upon request