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Customer Service

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Country: United States
State: Massachusetts
City: Quincy
ZIP: 02169
Salary: 30,000
Posted date: 4/23/2012   all resumes
Contact Info: *********@*****.**
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Resume Text:

*** ******** *****, ***# ****
Quincy, MA, 02169
Tel: 617.***.****


To obtain a position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name. I have excellent time management and organization skills, ability to multi-task under concurrent deadlines. With my strong managerial skills that can benefit the customer, employee, company and its shareholders.


Over 15 years’ experience in Customer Service/Administrative responsibilities
Dynamic personality that inspires people that want to work with me
Highly independent, punctual and efficient
Committed and responsible organized and proficient in working as a team
Work efficiently in a fast paced environment, ability to multi task and meet deadlines


May 2011- Jan 2012 Customer Service Manager/Collector Primer Fitness Centre
Milton, Ontario
• Managing staff and assigning daily tasks/schedules
• Following up with clients on overdue payments
• Brining in Sales and promoting fitness services

Feb 2005 – Dec 2010 Customer Service Rep. (CSR) CIBC Bank
Brampton, Ontario

• Performed variety of sales and services to Business Banking customers, either face to face or through an alternate channel.
• Exceed customer expectations in terms of speed, efficiency, certainty and professionalism, either face to face or through an alternate channel.
• Maintained superior and courteous service to promote products and expand customer relationships.
• Emphasized on client conversion, acquiring new account relationships, making qualified referrals and developing existing client portfolios through the cross and up-sell of CIBC products and services that cross multiple distribution channels.

Aug 2004 – Feb 2005 Office Administrator Sharp Exteriors
Oakville, Ontario

• Creating spreadsheets for costing and Answering and redirecting incoming calls
• Participates in business development programs within area of specialty to enhance product knowledge and cross selling skills.
• Assisting Accounts Payable department with payroll and collection
• Scheduling for Sales Reps. for day to day jobs/assignments

Mar 2001- Aug 2004 Office Administrator HomeLife United Realty
Mississauga, Ontario

• Managing staff daily tasks and schedules
• Answering and redirecting incoming calls to real estate agents
• Handled high volume real estate offers from sales representatives
• Balance bank statements and prepare daily bank deposits
• Collecting Accounts Receivables from other real estate offices
• Trained staff to execute and assist the sales representative with the real estate offers
• Preparing and distributing payroll to realty staff
• Preparing and presenting month end reports to senior management
• Trained office staff with the company’s paging system and real estate accounting systems
• Dealing with lawyers regarding real estate closing deals
• Preparing real estate offers for sales representatives and senior management

Jan. 1997 – Mar. 2001 Receptionist/ Daminco Inc.
Accounts Receivable Mississauga, Ontario

• Answering and redirecting incoming call to various departments
• Handled high volume sales calls for sales representatives
• Balance bank statements and prepare daily bank deposits
• Collecting Accounts Receivables from customers
• Administrator supporting tasks
• Assisting with Customer inquires
• Prepared courier and custom forms for shipments

Dec. 1995 - Jan. 1997 Receptionist/Secretary Abees/ White
North York, Ontario

• Handled high volume sales calls for sales representatives
• Balance bank statements and prepare daily bank deposits
• Collecting Accounts Receivables from customers
• Filing Customer service reports and presented them to senior management
• Administrator supporting tasks

Sept. 1994 - Jan. 1995 Telemarketing Sales Rep. BDP Data Services
Etobicoke, Ontario

• Telemarketing for telephone accounts for Telus company

May 1994 - Sept. 1994 Telemarketing Sales Rep. Marusa Marketing
Toronto, Ontario

• Telemarketing for insurance accounts for Canadian Tire

Dec. 1989 - Feb. 1993 Administrative Clerk Shanker Wood Crafts
Mississauga, Ontario

• Balance bank statements and prepare daily bank deposits
• Expediting the company Sales orders
• Accounts Receivable & Account Payable.
• Filing invoices, and entering customer orders into the company MRP system
• Typing letters and quotes for sales representatives.


• Accounting 1 & 2, Intermediate Accounting 1 & 2, Advanced Accounting 1 & 2,
• Simply Accounting (Certificate), Caricom Institute of Technology,
• Banking and Finance (Diploma), The Toronto School of Business


Available upon request

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