Resume

Sign in

Customer Service Manager

Location:
Poland, Ohio, 44514, United States
Posted:
April 22, 2010
Email:
k6hnur@r.postjobfree.com
Contact Info:
*****.******@*****.***


Bryan J Mudryk
**** * **** **
Poland, OH *****

330.***.****
k6hnur@r.postjobfree.com

OBJECTIVE

To obtain a position in a company that utilizes the achievements, skills, strategic thinking and leadership abilities that enable me to consistently exceed my goals.


EDUCATION Graduate Youngstown State University
Major: Computer Information Systems
Minor: Math

TECHNICAL KNOWLEDGE

Windows (3.x – Windows 7), AS/400, COBOL, QUERY, CL, S/36, PC, MAC, Homesite, Front Page, Dreamweaver, Search Engine Optimization, Windows Office Suite, PhotoShop, Flash, Quark Express, Illustrator, VB, VBScript, JavaScript, Freehand, Windows Server 2003, ASP, HTTP, SMTP, knowledge of DROOPAL, PC Hardware and Software troubleshooting and upgrades

WORK HISTORY AND EXPERIENCE

10/2007 - Present Self Employed Web Design/ PC Troubleshooter
• Create websites utilizing various programming and graphic software programs. Programming used with Dreamweaver, Homesite, VBscript, JavaScript, ASP, Flash, Photoshop and created databases on Windows Server 2003. Also helped market websites with SEO and banners for advertising
• Troubleshoot PC hardware and software issues for clients, friends and family.

7/2008 - 8/2008 Kelly Services Temp Employee
• Temporary employee assigned to clients to help out with their business processes
• Worked on an assembly line with window manufacturer.

11/2007 - 6/2008 The Ice Zone Maintenance
• Drove Zamboni to resurface ice on the Olympic and NHL rinks.
• Assisted Operations Manager in daily rink functions.

6/2006 - 10/2007 Higgins Online Website Design/Programmer
• Designed websites utilizing graphic and programming software and database management.
• Programming used with Dreamweaver, Homesite, VBscript, JavaScript, Flash, Photoshop and created databases on Windows Server 2003 and MySQL. Also helped market websites with SEO and banners for advertising.

11/2004 - 5/2006 Macy’s Dock Manager/Reporting Specialist
• Received and sent product out through the dock.
• Drove overstock product to the local warehouse for three malls in Columbus, OH using a 30 ft panel truck.
• Created reports using Microsoft Excel and Access for department managers and Store Manager.

2/2003 - 10/2004 Anthem Insurance Sr. Reporting Specialist
• Created reports for department managers using QUERY, EXCEL and ACCESS.
• Created website for managers to be able to pull various reports by putting in certain criteria.
• Programming for intranet website was done using Dreamweaver, Photoshop, VBScript and JavaScript.

2/2002 - 8/2002 MCI Customer Service Rep
• Worked in Call Center in Niles, OH taking payments and troubleshooting customer calls on their services with company.

1/2001 - 6/2003 Self Employed Web Design/Programmer
• Created websites utilizing various programming and graphic software programs.
• Programming used with Dreamweaver, Homesite, VBscript, JavaScript, Flash, Photoshop and created databases on Windows Server 2000 and MySQL. Also helped market websites with SEO and banners for advertising.
• Created print brochures for clients.
• Troubleshoot hardware and software issues for PC's.

10/1998 - 1/2001 cboss Web Design/Programmer
• Created websites utilizing various programming and graphic software programs.
• Programming used with Dreamweaver, Homesite, VBscript, JavaScript, Flash, Photoshop and created databases on Windows Server 2000. Also helped market websites with SEO and banners for advertising
• Assisted in registering domain names for clients.

11/1992 - 10/1998 Borden, Inc Systems Analyst/Internet Admin
• Part of a group who traveled to the 33 dairy sites to convert them over from S/36 to AS/400 using QUERY and SQL to convert files and educated the sites in use of the new software package that Borden had purchased.
• Responsible for the change control on the AS/400 systems for the Dairy Division.
• 1 of 4 people that supported the Dairy Division sites when they had problems with route settlement and data errors.
• Once the Dairy Division was sold off, responsible for the set up and support for the 5 Borden Family of Companies Internet access.
• Created and supported the web and email servers for the Borden Family of Companies as well as designed the internet and intranet web sites using Front Page, Dreamweaver, ASP and Photoshop.

ADDITIONAL INFORMATION

I am a fan of baseball and football. I am a trustee for the local Poland Little Bulldogs football team and also the webmaster for the Little Bulldogs. I am a member of the Sons of the American Legion Post 15 Poland, Ohio. I am an avid golfer as well as building golf clubs. I am married and a father of 2 children that mean the world to me. I am also am an accomplished wine and beer brewer.