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Customer Service High School

Montgomery, Illinois, United States
February 23, 2012
Contact Info:

Senithea Jones
*** ******** **
Aurora IL
Objective: Obtain an interesting position with a company which will allow me to
grow and become an asset, also allow the opportunity to express my
charming personality and my professionalism ,and Excellent
communication and customer service skills.
Experience: Unistafff Temporary Agency Aurora IL
Customer Service Representative 2007 to 2010
Arranged for replacement or refund on defective items covered by
warranty with the company.
Prepared specials orders worksheet
Kept records of items in alphabetical order filling process
received and posted customers payments and prepared and
forwarded delinquent notices.
Xpac Yorkville IL
Data entry, Receptionist 2008 to 2009
Greeting customers daily with an Professional customer service
attitude, matching clients merchandise with number coding than
entering this information to computer achieve for future reference.
Making labels to track verifiable information. answering phones
transferring calls to appropriate personnel.Keeping data entry logged
in employee name to verify work orders and loads for completions of
daily work performance.
Ajwright Department store Aurora IL
Cashiers 2009 to 2009
NCO Aurora IL Il
Collection Represent 2/4/2008 to 7/11/2008
Call center with high call volume multitasking for information concerning
debt or payment arrangement. allowing customers full flexibility for
payment options.
Tendercare of potage Portage Mi
Activity assistant 2005 to 2006
Conducting recreation activities in a senior facility
Organizing, promoted interest for seniors in arts, and crafts, sports
and Games, dramatic social recreation
Kept attendance records on activities.
Monitor activities of elderly during trips or tours
Senithea Jones Page 2
Wise personnel Portage MI
Administrative Reception 2001 to 2005
Received callers from companies needing assistance with temp to
higher positions. Takings charge in recruiting the best person for the
job and allowing direct interviews with the client from our selected
candidate. Matching g Skill WithQualifications and submitting a drug
free environment.
answering phones with excellent customer services and
communication skills.
Made appointments with jobs candidate regarding employment
Select candidate for up coming position whichmet their qualifications
perform ed required background checks for opening position
performed drug screening test
oncall supervise. take detailed messages for employers transfer
information to the clients enreferance to call offs or late attendance,
also responsible to find replacements at short notices.
Also housekeeping on weekends to assure an clean environment
Education: Senn High School 5400 N Glenwood Chicago IL
High School Diploma 1976-1980
References: Available upon request