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Theresa Brady

Rockland, Massachusetts, 02370, United States
11.00 per hour
May 14, 2009
Contact Info:
******* ***** *************@*******.***

Theresa Brady

** ****** ****** • Rockland Massachusetts 02370

Phone 339-***-**** • E-mail:


Given my customer service experience and history as a call center associate, a position at your company would allow me to use my knowledge and skills to successfully carry out required office tasks, maintain strong client relationships, and professionally represent the organization. An opportunity to obtain a position within your company would also allow me to strengthen my existing skill set and increase my experience within a new industry.

Work Experience

BJ’s Wholesale Club Weymouth, Massachusetts

Customer Service Representative

June 2001 – June 2007

Processed and reviewed all customer inquiries regarding memberships and account activity

Provided customers with information regarding available products and services

Processed billing and purchasing transactions for customers as needed

Increased customer membership

Processed product returns, merchandise exchanges, and in-store purchases

Broadridge Hingham, Massachusetts

Call Center Representative February 2006 – December 2006

Received and tracked inbound calls regarding Fund proxy votes for large organizations, including fortune 500 companies

Coordinated outbound campaigns for persuading proxy voters of key accounts

Successfully met quotas to gather the amount of required proxy votes needed to conduct shareholder meetings and events

Successfully gathered 50,000 votes in less than three days for a key account, a big accomplishment for our Broadridge

Processed and resolved customer complaints

Responsible for providing customers with information regarding their stock status

Documented updates to customer accounts


Quincy Vocational Technical High School Quincy, Massachusetts

Culinary Arts 1989 - 1991

Burdett Buiness School Boston, Massachusetts

Legal secretary and administrative focus 1995


Some key things you should know about me are that I am goal oriented, work well in team settings, perform well under pressure and constantly manage multi – tasking.


Proficient in Microsoft Word, Microsoft Excel, and other Windows Applications. Additional Skills include typing, filing, cash handling, answering phones, and shorthand


Some of my favorite hobbies include the following: reading, walking, gardening, and cooking for my family.