Resume Text:
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Theresa Brady
** ****** ****** • Rockland Massachusetts 02370
Phone 339-***-**** • E-mail: j3ta1h@r.postjobfree.com
Objective
Given my customer service experience and history as a call center associate, a position at your company would allow me to use my knowledge and skills to successfully carry out required office tasks, maintain strong client relationships, and professionally represent the organization. An opportunity to obtain a position within your company would also allow me to strengthen my existing skill set and increase my experience within a new industry.
Work Experience
BJ’s Wholesale Club Weymouth, Massachusetts
Customer Service Representative
June 2001 – June 2007
Processed and reviewed all customer inquiries regarding memberships and account activity
Provided customers with information regarding available products and services
Processed billing and purchasing transactions for customers as needed
Increased customer membership
Processed product returns, merchandise exchanges, and in-store purchases
Broadridge Hingham, Massachusetts
Call Center Representative February 2006 – December 2006
Received and tracked inbound calls regarding Fund proxy votes for large organizations, including fortune 500 companies
Coordinated outbound campaigns for persuading proxy voters of key accounts
Successfully met quotas to gather the amount of required proxy votes needed to conduct shareholder meetings and events
Successfully gathered 50,000 votes in less than three days for a key account, a big accomplishment for our Broadridge
Processed and resolved customer complaints
Responsible for providing customers with information regarding their stock status
Documented updates to customer accounts
Education
Quincy Vocational Technical High School Quincy, Massachusetts
Culinary Arts 1989 - 1991
Burdett Buiness School Boston, Massachusetts
Legal secretary and administrative focus 1995
Abilities
Some key things you should know about me are that I am goal oriented, work well in team settings, perform well under pressure and constantly manage multi – tasking.
Skills
Proficient in Microsoft Word, Microsoft Excel, and other Windows Applications. Additional Skills include typing, filing, cash handling, answering phones, and shorthand
Hobbies
Some of my favorite hobbies include the following: reading, walking, gardening, and cooking for my family.
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